Client Experience Specialist - Vernon Hills

Tricoci; Vernon Hills, Northern (IL, KY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Growth opportunities

Health insurance

401(k)

Wellness benefits

Paid leave

Job summary

Tricoci Salon & Spa in Vernon Hills, IL is seeking a Client Experience Specialist who will be the first friendly face for clients, creating a warm, seamless visit from check-in to checkout.

You will educate clients about services and products, assist with selections, and ensure every guest leaves feeling cared for, with ongoing reminders for future appointments and loyalty opportunities.

Qualifications

• 1–2 years in a customer-facing role, preferably spa/salon/retail.
• Provide mobile customer experience with strong communication.
• Anticipate client needs and exceed expectations.
• Thrive in a fast-paced environment with attention to detail.
• Strong communication and interpersonal skills with active listening.
• Proficient in computer systems and POS software.
• Passion for beauty and wellness; professional presentation.
• Able to work evenings and weekends.

Responsibilities

• Greet clients warmly, guide them to service areas and curate an overall experience.
• Schedule next appointment at checkout to encourage rebooking.
• Aim for KPIs like rebooking, retail conversion, and gift cards.
• Champion the Tricoci brand and uphold standards.
• Gather feedback from departing clients for improvements.
• Maintain waiting and reception areas per brand standards.
• Log communications and ensure timely team coordination.
• Educate clients on services, products, and promotions.
• Address inquiries, fulfill requests, and resolve concerns.
• Handle cash and credit transactions accurately per protocols.

Skills

Customer-facing experience

Reservation experience

Mobile experience

Anticipate client needs

Fast-paced environment

Communication skills

POS software proficiency

Beauty industry passion

Professional appearance

Availability evenings/weekends

Tools

Point-of-sale systems

Job description

At Tricoci Salon & Spa, we believe in the power of beauty, self-care, and a sense of belonging. We're a leading name in the beauty industry, offering an experiential space where our clients and team members can discover their best selves.

As a Client Experience Specialist, you will be the first point of contact for our clients and play a crucial role in creating a warm, welcoming, and seamless experience from the moment they walk through our doors. Your exceptional interpersonal skills, attention to detail, and passion for delivering top-notch service ensure our clients feel cared for throughout their entire visit.

Here are some highlights of what you will be doing in this role:

• Offer Personalized Care: Greet clients with warmth and professionalism, offer refreshments, guide them to specific service areas, and curate an overall experience aligned with their preferences and needs.
• Encourage Future Visits: Schedule clients for their next appointment at checkout, ensuring they continue to enjoy the benefits of our services.
• Achieve Key Performance Indicator (KPI) Targets: Success will be gauged through the achievement of objectives including rebooking rates, retail conversion, gift cards, etc.
• Champion the Brand: Embrace and embody the values and culture of Tricoci Salon & Spa, becoming a living ambassador of our brand.
• Seek Valuable Feedback: Gather insights from departing clients on their experience, showing our commitment to continuous improvement.
• Uphold Brand Standards: Ensure waiting areas, reception areas, and other spaces are maintained according to company brand standards.
• Facilitate Seamless Communication: Maintain an open line of communication with fellow team members and management, accurately logging messages into our system and ensuring timely communication between team members.
• Share Your Expertise: Educate clients on our services, retail products, and promotions, assisting clients in their selections and elevating their experience.
• Resolve Inquiries and Concerns: Skillfully address questions, fulfill requests, and resolve concerns, demonstrating your expertise and dedication to the client experience.
• Execute Transactional Procedures: Handle cash and credit transactions accurately and efficiently, ensuring strict adherence to established credit card/cash management protocols.

Here are some of the skills that we are looking for in this individual:

• Minimum 1-2 years’ experience in a customer-facing role, preferably in a spa/salon, hospitality, or retail environment. Reservation experience a plus!
• Provide mobile customer experience (via headset and tablet) with strong communication and organizational skills.
• Ability to anticipate the needs of our clients, consistently going above and beyond to exceed their expectations.
• Thrive in a fast-paced environment, maintaining composure and attention to detail even during peak hours.
• Strong communication and interpersonal skills with an emphasis on active listening.
• Strong communication, excellent communication skills and organizational skills.Proficient in using computer systems and point-of-sale software.
• Passion for the beauty and wellness industry, with a genuine desire to create exceptional experiences for clients.
• Professional appearance and demeanor, representing the Tricoci brand with pride.
• Ability to work a variety of schedules including evenings and/or weekends.

Why You’ll Love Working With US

• Competitive pay
• Employee discounts (up to 90% off the Tricoci menu service pricing, 25-50% off retail and more!).
• Growth opportunities within a diverse, inclusive and fun working environment
• Comprehensive health insurance including medical/rx (including virtual visits) dental, vision, life and disability
• Critical Illness, Group Accident and Hospital Indemnity insurance available
• Company matching 401(k) Plan
• Wellness benefits including EAP with 5 free sessions (per situation)
• Paid Leave/Vacation

*Health insurance and 401(k) available after meeting eligibility requirements.

Tricoci inspires confidence within every client by catering to the unique needs of every individual, providing an experience that is anything but ordinary. Visit www.tricoci.com for more information and follow us on Instagram @Tricoci_Official.

Tricoci is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Tricoci makes reasonable accommodations during all aspects of the employment process, including during the interview process. It is our commitment to create an inclusive environment for all employees.