Client Experience Concierge — Beauty & Wellness

Tricoci; Naperville (IL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Employee discounts (up to 90% off services)

Comprehensive health insurance

401(k) matching

Job summary

Tricoci in Naperville, Illinois, is seeking a Client Experience Specialist who will be the primary point of contact for clients, ensuring a warm and personable atmosphere. Responsibilities include greeting clients, scheduling appointments, and maintaining brand standards. The ideal candidate should have customer-facing experience, strong communication, and a dedication to enhancing client experiences.

Tricoci offers competitive pay, employee discounts, and comprehensive health benefits. A passion for beauty and wellness is essential.

Qualifications

• 1-2 years’ experience in a customer-facing role, preferably in a spa/salon.
• Strong communication and organizational skills.
• Passion for the beauty and wellness industry.

Responsibilities

• Greet clients warmly and provide personalized care.
• Schedule future appointments during checkout.
• Achieve key performance indicators (KPIs) for client retention.
• Maintain open communication with team members.
• Handle cash and credit transactions accurately.

Skills

Customer service experience

Communication skills

Organizational skills

Interpersonal skills

Ability to work in a fast-paced environment

Proficient in point-of-sale software

Job description

Tricoci in Naperville, Illinois, is seeking a Client Experience Specialist who will be the primary point of contact for clients, ensuring a warm and personable atmosphere. Responsibilities include greeting clients, scheduling appointments, and maintaining brand standards. The ideal candidate should have customer-facing experience, strong communication, and a dedication to enhancing client experiences.

Tricoci offers competitive pay, employee discounts, and comprehensive health benefits. A passion for beauty and wellness is essential.