Spa Attendant Lead: Forbes Five-Star Guest Experience

Kohler; Wisconsin; Hybrid; USD 22,000 - 33,000; Full time

Job summary

The Kohler Co. Waters Spa in Kohler, WI is seeking a Spa Attendant Coordinator reporting to the Spa Assistant Manager. This leadership role oversees the Spa Attendant team, ensuring Forbes Five-Star service and a pristine facility while driving guest satisfaction.

Responsibilities include recruitment, onboarding, scheduling, payroll, training, coaching, and performance management, while coordinating with Guest Services and Spa Leadership to maintain high standards and seamless operations.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience required.
• Leadership or supervisory experience preferred.
• Strong organizational and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead and manage Spa Attendant team daily operations to ensure Forbes Five-Star service and guest experience.
• Recruiting, onboarding, scheduling, payroll, training, coaching, and accountability.
• Oversee huddles, team meetings, and cross-department communication.
• Ensure cleanliness and facility readiness.
• Support budget-related metrics and operational reporting.

Skills

Leadership

Customer service

Organizational

Communication

Multi-tasking

Education

High school diploma or equivalent

Job description

The Kohler Co. Waters Spa in Kohler, WI is seeking a Spa Attendant Coordinator reporting to the Spa Assistant Manager. This leadership role oversees the Spa Attendant team, ensuring Forbes Five-Star service and a pristine facility while driving guest satisfaction.

Responsibilities include recruitment, onboarding, scheduling, payroll, training, coaching, and performance management, while coordinating with Guest Services and Spa Leadership to maintain high standards and seamless operations.