Spa Attendant

Clear Destination Inc.; Port Everglades (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Clear Destination Inc. seeks a Spa Attendant to join the MOKARA Spa team in Florida. You will greet guests, set up robes and slippers, offer beverages, and guide guests through locker rooms and relaxation areas for a tranquil experience.

You will maintain spa cleanliness, assist with opening/closing of hammam, sauna, steam room and whirlpool, and upsell services and products to guests. Shifts include weekends/evenings; Florida TIPS permit required.

Qualifications

• Minimum 1-year experience in a customer service-based position.
• Reading, writing, and oral proficiency in English required.
• Commitment to exceeding customer expectations with attention to detail.
• Maintain a professional appearance and demeanor.
• Flexible to work weekends, evenings and holidays.
• Must obtain a Florida TIPS Alcohol Server Permit.

Responsibilities

• Greet guests and provide locker setup of robes and slippers, beverages and check-in/out.
• Maintain cleanliness of spa facility, locker room and fitness center.
• Escort guests to locker room, relaxation area, and explain services.
• Open/close hammam, sauna, steam room and whirlpool areas; ensure daily sanitation.
• Upsell and cross-sell services and retail products; communicate benefits to guests.
• Provide spa tours, serve beverages and snacks.
• Assist guests in ritual areas and relaxation spaces ensuring safety and exceptional experiences.
• Communicate spa promotions to guests.

Skills

Customer service

English proficiency

Tools

Spa program

Job description

JOB PURPOSE: The Spa Attendant will work as a part of the spa team to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives.

ESSENTIAL JOB FUNCTIONS:

• As part of the MOKARA Spa team, Spa Attendants consistently provide the highest possible standard of guest service, creating a sensory journey for guests, helping them to rest, relax and regain a sense of balance and harmony in their lives.


• Ensure the Fitness Center is maintained and set to Omni standard.


• Responsible for greeting guests, providing locker set up of robes and slippers, beverages and checking in and checking out of guests.


• Maintain cleanliness and neatness of spa facility, locker room and fitness center.


• Responsible for escorting guests to the locker room, relaxation area and enlightening them on their services.


• Perform daily general cleaning and minor maintenance tasks in the spa facility.


• Responsible for opening and/or closing of the hammam, sauna, steam room and whirlpool areas, and their daily sanitation.


• Ensure pre-selling, up-selling and cross-selling of services and retail products to each guest.


• Relay, with confidence, both product and service benefits to guests and offer suggested retail and treatment opportunities.


• Provide tours of the spa, offer/serve beverages and snacks.


• Assist guests in the ritual area, relaxation space and jacuzzi as needed ensuring exceptional experiences and safety while with us.


• Communicate spa promotions with guests.


• Ensure all guest challenges are resolved in a timely manner and management is made aware of situation.

QUALIFICATIONS:

• Minimum 1-year experience working in a customer service-based position.


• Reading, writing, and oral proficiency in the English language required, must be able to communicate with guests and staff professionally and with empathy.


• Commitment to exceeding the expectations of customers, always operating with a strong attention to detail to the client’s needs.


• Attention to detail and excellent organizational skills.


• Maintain a professional business appearance, attitude, and performance.

• Must be able to work a variety of shifts including weekends, evenings, and holidays.

• Must obtain a State of Florida TIPS Alcoholic Beverage Server Permit.

ENVIRONMENT & POSITION ANALYSIS:

• Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.


• Stand, walk or sit for an extended period or for an entire work shift.


• Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

TOOLS & EQUIPMENT:

• Desktop computer, selected spa program, printer, telephone, copier, fax machine and scanner.