Spa Concierge

Omni Hotels; Fort Lauderdale, Northern (FL, KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Omni Hotels' MOKARA Spa is seeking a Spa Concierge to join the spa team in Fort Lauderdale. You will provide exceptional guest service, help guests relax and enjoy a sensory journey, and support daily spa operations with a focus on upselling and guest satisfaction.

The role requires at least 1 year in a customer service position, strong English communication, and the ability to work weekends, evenings, and holidays. Florida TIPS permit is required.

Qualifications

• Minimum 1 year of customer service experience.
• Reading, writing, and oral English proficiency.
• Commitment to exceeding customer expectations with attention to detail.
• Maintain a professional appearance, attitude, and performance.
• Able to work weekends, evenings, and holidays.
• Must obtain Florida TIPS Alcoholic Beverage Server Permit.

Responsibilities

• Provide high‑level guest service as part of the MOKARA Spa team.
• Schedule, confirm, and greet guests; assist with locker setup and checkout.
• Upsell services and retail products; relay benefits clearly to guests.
• Give spa tours; serve beverages as needed.
• Share spa promotions with guests and maintain spa cleanliness.
• Escort guests to locker rooms and relaxation areas; ensure daily sanitation.
• Open/close hammam, sauna, steam, and whirlpool areas; enforce cash handling procedures.
• Resolve guest concerns promptly and escalate to management when needed.

Skills

Customer service

Communication

Cash handling

Shift flexibility

TIPS permit

Job description

JOB PURPOSE

The Spa Concierge will work as a part of the Spa team to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives.

ESSENTIAL JOB FUNCTIONS

• As part of the MOKARA Spa team, the Spa Concierge is to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives.
• Responsible for scheduling and confirming appointments, greeting guests, providing locker set up of robes and slippers, beverages and checking in and checking out of guests.
• Ensure pre-selling, up-selling and cross-selling of services and retail products to each guest.
• Relay with confidence both product and service benefits to guests and assist with closing of retail sales.
• Provide tours of the spa and offer/serve beverages as needed.
• Communicate spa promotions with guests.
• Maintain cleanliness and neatness of spa facility, locker room and fitness center.
• Responsible for escorting guests to the locker room, relaxation area and enlightening them on their services.
• Perform daily general cleaning and minor maintenance tasks in the spa facility.
• Responsible for opening and/or closing of the hammam, sauna, steam room and whirlpool areas, and their daily sanitation.
• Ability to ensure cash handling procedures are always adhered to.
• Ensure all guest challenges are resolved in a timely manner and management is made aware of situation

QUALIFICATIONS

• Minimum 1-year experience working in a customer service-based position.
• Reading, writing, and oral proficiency in the English language required, must be able to communicate with guests and staff professionally and with empathy.
• Commitment to exceeding the expectations of customers, always operating with a strong attention to detail to the client’s needs.
• Attention to detail and excellent organizational skills.
• Maintain a professional business appearance, attitude, and performance.
• Must be able to work a variety of shifts including weekends, evenings, and holidays.
• Must obtain a State of Florida TIPS Alcoholic Beverage Server Permit.

ENVIRONMENT & POSITION ANALYSIS

• Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
• Stand, walk or sit for an extended period or for an entire work shift.
• Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.