Massage Therapist

remingtonhotelscareers; Yountville (CA); On-site; USD 46,838,000 - 52,349,000; Full time

Job summary

Remington Hotels is seeking a Spa Front Desk Associate in our California property. The role greets guests at the Spa Front Desk or Relaxation Room, escorts them to rooms, and documents service notes to maintain high standards.

Applicants should have spa experience, a current license, strong customer service, and flexibility to support property needs. The position offers competitive hourly pay with gratuity and a professional environment.

Qualifications

• Three to six months related spa experience required.
• Current and up to date state licensing required.
• High work ethic, self-initiative , independent judgment
• Proven customer service and problem solving experience
• Regular attendance
• May be required to work varying schedules to reflect the business needs of the property
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times

Responsibilities

• Greet guests/residents at the Spa Front Desk or in the Relaxation Room.
• Escort guest to their room(s), including the locker room(s). Show them key features of the room and articulately describe the service.
• Provide all services to the highest standard and keep SOAP notes on file for each guest.
• Resolve guest/resident problems and issues following proper conduct standards.
• At all times, demonstrate the highest level of professionalism in dealing with guests, staff and managers.
• Keep work area clean of all clutter while maintaining professional appearance and standards.
• Participate in further learning activities up to and including product knowledge.
• Maintain up to date knowledge of hotel services, products and procedures.
• Focus on working in a safe manner and create a safe working environment at all times.
• Perform other duties as assigned.

Skills

Good communication

Finger dexterity

Customer service

Problem solving

Attendance

Education

State license

Tools

Office equipment

Job description

Physical Requirements

• Stand, sit and walk for varying lengths of time, often long periods of time


• Bend, stoop, squat and stretch


• Lift approximately forty (40) pounds of equipment or supplies on and off a cart, using safe lifting techniques

Communication and Occupational Requirements

• Good communication skills, both written and verbal


• Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability


• Know and be able to administer first aid


• Direct evacuations in an emergency


• Must have finger dexterity to be able to operate office equipment such as computers, ten-key calculator, printers, multi-line tone tone phone, filing cabinets, photocopiers and other office equipment as needed

Hourly Pay Rate: $16.90 + gratuity

Core Responsibilities

• Greet guests/residents at the Spa Front Desk or in the Relaxation Room.


• Escort guest to their room(s), including the locker room(s). Show them key features of the room and articulately describe the service.


• Provide all services to the highest standard and keep SOAP notes on file for each guest.


• Resolve guest/resident problems and issues following proper conduct standards.


• At all times, demonstrate the highest level of professionalism in dealing with guests, staff and managers.


• Keep work area clean of all clutter while maintaining professional appearance and standards.


• Participate in further learning activities up to and including product knowledge.


• Maintain up to date knowledge of hotel services, products and procedures.


• Focus on working in a safe manner and create a safe working environment at all times.


• Perform other duties as assigned.

Knowledge, Skills, and Competencies

• Three to six months related spa experience required.


• Current and up to date state licensing required.


• High work ethic, self-initiative , independent judgment


• Proven customer service and problem solving experience


• Regular attendance


• May be required to work varying schedules to reflect the business needs of the property


• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times