Mokara - Spa Attendant

Omni Hotels; San Antonio, Northern (TX, KY); Hybrid; USD 21,000 - 26,000; Full time

Job summary

Omni Hotels is seeking a Spa Attendant to welcome guests, guide them through locker room and spa facilities, and ensure a clean and hygienic environment. You will assist guests, respond to inquiries about spa services, and help maintain the pool and fitness areas.

Ideal candidates demonstrate strong customer service, the ability to multi-task, and a professional, friendly demeanor. Flexibility for busy event periods is required to support hotel operations.

Qualifications

• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills.
• Must be able to communicate clearly in English with guests and colleagues.
• Ability to work in a fast-paced hotel environment and handle multiple priorities.

Responsibilities

• Welcome guests and familiarize them with locker rooms and facilities.
• Serve as a source of information for spa and resort operations.
• Maintain high standards of cleanliness and organization in spa locker rooms, showers, lounges, and pool areas.
• Cross-train in reception duties and spa software usage.
• Provide personal attention to ensure a pleasant guest visit; respond to emergencies.
• Attend required trainings and meetings and perform other duties as assigned.

Skills

Customer service

Multi-tasking

Detail orientation

Organizational skills

Effective communication

Job description

Overview:

The Spa Attendant ensures a high standard of service and hospitality in the Spa Issuance, locker, facility, and Lounge areas to maximize guest and member satisfaction.

Responsibilities:

To welcome, check-in and familiarize all guests and members with the locker room and facilities.

To be a source of information for guests with regards to Spa and Resort operations.

To maintain to highest standards of cleanliness, neatness and organization; the entire locker room areas, including but not limited to showers, vanity area, lockers, toilets, sinks, counter tops, mirrors, floors, the lounges, including refreshment tables(s); in order to ensure personal service in a hygienic and immaculate environment.

To maintain to highest standards of cleanliness, neatness and organization; the indoor pool, changing rooms and fitness studio as stated above for the Spa locker room areas.

To be cross-trained in some of the reception desk duties such as conduction tours, understanding the spa software, etc.

To provide personal attention and ensure a pleasant visit for each guest.

Encourages and builds mutual trust, respect and cooperation among co-workers. Treats co-workers fairly and equitably.

Maintain a professional, neat and organized appearance according to Omni Boston Seaport standards.

Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident.

Attend all required department trainings and meetings.

Perform any other duties required by management.

Qualifications:

Ability to stand for the entire scheduled shift.

Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.

Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.

Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.

Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service.

Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.

Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times.

Must have the ability to report to work on time and when scheduled.

Must have the ability to stand and/or walk for extended periods of time.

Must meet standards of appearance and maintain a high level of personal hygiene at all time.

Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.

ENVIRONMENT & PHYSICAL REQUIREMENTS:

Interior of the hotel and spa with exposure to extreme temperature.

The ability to stand/walk for extended periods of time.

The ability to bend, reach and lift to 50lbs and push/pull/carry up to 100lbs.

Exposure to hazardous cleaning chemicals.