Spa Attendant

HHM Hospitality; Groton (CT); On-site; USD 19,000 - 25,000; Full time

Job summary

HHM Hospitality is seeking a Spa Attendant to maintain cleanliness of the spa, locker rooms, fitness room, and pool area, while providing a welcoming guest experience. You will greet guests, stock supplies, escort to changing areas, and ensure sustainability practices are followed.

The role involves standing for extended periods, flexible shifts including holidays and weekends, and coordination with management to address guest or facility needs.

Qualifications

• Immediate greeting and guest assistance as needed.
• Keep facility clean and orderly (sweeping, mopping, vacuuming, waste removal).
• Restock linens in locker rooms and guest areas.
• Escort guests to changing areas and provide facility orientation.

Responsibilities

• Assist in conducting monthly inventory of spa supplies as requested.
• Communicate facility details and amenities to members and guests.
• Report member/guest/facility issues to management.
• Follow Earth View sustainability guidelines and HHM practices.
• Practice safe work habits and follow MSDS/OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Customer service

Education

High school diploma or equivalent

Job description

Overview

Opportunity: Spa Attendant

Maintain the cleanliness of the spa/fitness area which includes the spa, locker rooms, fitness room, and pool area and spa desk according to brand and sustainability standards.

Potential Career Path

Lead Spa Attendant - Spa Concierge – Lead Spa Concierge

Position Requirements

• Immediately greet guest and offer to assist with their needs.
• Maintains the cleanliness and order of the facility to include sweeping, mopping, and vacuuming, and removing waste.
• Restock all linens in locker rooms and appropriate guest areas.
• Escort members/guests to changing areas in a courteous and timely manner and provides guests with an orientation to the facility.
• Assist in conducting monthly inventory of spa operating and guests supplies as requested.
• Effectively communicate details regarding the facility and its amenities to members and guests.
• Communicate with management of any member, guest, or facility issues.
• Follow sustainability guidelines and practices related to HHM’s Earth View program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Experience

• High school diploma or comparable work experience.
• Previous customer service experience or equivalent training required.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.