Houseperson

Caesars Entertainment; St. Louis (MO); On-site; USD 18,000 - 23,000; Full time

Job summary

Caesars Entertainment is seeking a motivated housekeeping professional to ensure clean, welcoming hotel rooms and public areas. The role includes deep cleaning, linen management, and responding to guest requests with a friendly, solution‑oriented approach.

You will work on a fast-paced team, follow established standards, and help maintain a safe, comfortable environment for guests and colleagues.

Qualifications

• Ability to lift and move up to 50 pounds frequently during shift.
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Responsibilities

• Provide superior guest service and assist guests and team members.
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Skills

Lift 50 lbs

Guest communication

English language

Cleaning proficiency

Education

1 year housekeeping experience

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary\"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The incumbent in this position is responsible for providing superior service to both the internal and external guest The incumbent is also responsible for housekeeping functions on assigned shift to ensure the cleaning and upkeep of hotel rooms according to established standards .

How You Will Create the Extraordinary

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for specific positions.)

Provides superior guests service, positively effects interactions with guest and team members, and has the resiliency to deal with difficult guest in all types of business conditions and the ability to work harmoniously with coworkers.

Performs all public area cleaning and upkeep according to established standards.

Performs all back-of-the-house cleaning and upkeep according to established standards.

Removes used laundry and trash from hotel rooms and attendant carts.

Assists guests with questions or problems and additional items, ensuring guest satisfaction.

Performs work in all areas of cleaning according to accepted standards and techniques, proper and safe use of machines and chemicals, and guest services standards.

Reports hotel room/public area facility problems related to structure, equipment, and plumbing to supervisor.

Ensures that attendant carts and housekeeping storerooms are supplied with all hard and soft goods in compliance with departmental standards and policy.

Maintains proper documentation of all duties accomplished during a working shift, as directed.

Greets all guests throughout shift with proper salutation and pleasant expression.

Performs all duties in a quiet and orderly manner.

Keeps the assigned floor clean and free of trash and linens at all times

Reports room and hall deficiencies to Supervisor on duty. Follows up on completion.

Transports laundry to and from the Laundry Facility at Four Seasons Hotel.

Provides accurate information of property along with property events and promotions.

What You Will Need

This position operates in a working environment that is subject to varying noise levels, the severity of which depends upon work volume.

• Ability to lift and move up to 50 pounds frequently during shift.
• Ability to communicate effectively with guests as well as all levels of team members.
• Ability to clean rooms and replenish soft and hard supplies.
• Ability to effectively and efficiently move from floor to floor as needed.
• Demonstrates knowledge of housekeeping practices and procedures.
• Ability to communicate in English and understands directions.
• Ability to be physically mobile, and stand/walk for 8 to 12-hour shifts.
• Excellent guest service and communication skills.
• Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibrations, crowds and air quality.
• Must present a professional appearance and demeanor at all times.
• Regular and punctual attendance is required.

These skills and abilities are typically acquired through one year’ progressive experience in hotel housekeeping.

ADDITIONAL REQUIREMENTS

• Ability to push and pull up to 50 pounds
• Ability to lift and carry objects up to 30 pounds
• Ability to bend, stoop, twist, reach, and kneel repetitively
• Ascend and descend stairs and maintain equilibrium for an extended period
• Must be able to work from a standing position and/or walking motion for extended period
• Ability to work in a smoking environment

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.