Spa Associate

Hand & Stone - 19356 Detroit Rd - Rocky River, OH; Rocky River (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Contests

Career advancement

Ongoing training

Flexible hours

Positive environment

Employee discounts

Job summary

Hand & Stone Massage and Facial Spa in Rocky River, OH is seeking a Spa Associate to ensure that every guest's experience is outstanding. You will be a key link in presenting our services and achieving membership sales goals.

We offer flexible shifts to fit your lifestyle, with full-time or part-time options. Training is provided to learn the menu, develop strong customer service, and promote promotions in a positive, professional environment with employee discounts.

Qualifications

• High school diploma or equivalent required.
• Must be 18 years or older.
• Excellent organizational skills and attention to detail.
• Strong ability to work in a team and independently.

Responsibilities

• Meet membership sales goals.
• Know the full menu of services after training.
• Provide excellent customer service to members and guests.
• Schedule appointments and answer phones.
• Maintain spa cleanliness.
• Communicate promotions and service options to clients.
• Be flexible with hours.
• Bring a positive and energetic attitude.

Skills

Customer service

Sales

Communication

Detail oriented

Team player

Education

High school diploma or equivalent

Job description

Job Description:

Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 500 locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry.

Hand and Stone Massage and Facial Spa, located in Rocky Rive, is seeking a Spa Associate. You are a critical link in ensuring that our customers' experience in our spa is nothing other than outstanding!

Do people often refer to you as their "energetic" friend? Are you a passionate individual who is motivated by success? We can teach you everything you need to know about the spa industry - all we need is YOU to bring your excellent customer service skills!

We understand having a busy schedule and we are here to help! We offer various shifts to work with your lifestyle (not against it) with the necessity of a friendly and stable work environment. If you are looking to work full-time - GREAT! If you are looking to work part-time - GREAT! Let us know how we can accommodate you!

Responsibilities:

• Meet membership sales goals
• Detailed knowledge of the menu of services – don’t worry, we’ll train you!
• Have excellent customer service to members and guests, while building relationships that last
• Capable of working flexible hours
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Bring a positive and energetic attitude
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned

What’s in it for you?

• Competitive Compensation - hourly wage PLUS commissions. Top performers make
• Contests - do you want to put your sales skills to the test? See what we have in store!
• Career Advancement - You have the potential for rapid advancement, including management roles, based on performance.
• Ongoing Training - We are ALWAYS learning and improving.
• Flexible Hours - Whether you are working part-time or full-time, your busy lifestyle is on our mind!
• Positive and Professional Work Environment - We like to have fun and keep work interesting. We hope you do too!
• Employee Discounts - Who wouldn’t want discounts on products, services, AND gift cards?

Qualifications:

• Having a high school diploma or equivalent is required
• Must be 18 years old or older
• Must be exceptionally organized and have great attention to detail
• Must be a strong team player with the ability to work independently with minimal supervision