Spa Associate

Hand & Stone Franchise Corp; Rosenberg (TX); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Flexible schedule

Paid time off

Training & development

Bonus based on performance

Competitive salary

Employee discounts

Free uniforms

Opportunity for advancement

Job summary

A leading spa service provider in Rosenberg, TX is seeking a Spa Associate specializing in front desk sales. The role involves providing exceptional customer service, managing administrative tasks, and meeting sales goals for memberships and upgrades. Candidates should possess strong communication skills, a high school diploma, and availability for flexible hours. This position offers competitive compensation including commissions, a positive work environment, and opportunities for career growth.

Qualifications

• 1-2 years of customer service experience, preferably in a retail or salon/spa environment.
• Strong soft skills: communication, interpersonal, and organizational.
• Availability for flexible hours, including nights and weekends.
• Availability for flexible hours, including nights/weekends.

Responsibilities

• Provide excellent customer service and greet guests.
• Communicate information about services and promotions.
• Meet sales goals, selling memberships and upgrades.
• Manage administrative tasks: answering phones and booking appointments.
• Maintain spa cleanliness and daily operations.
• Collaborate with team and support leadership.

Skills

Customer service experience

Sales experience

Microsoft Office

Spa management software knowledge

Strong communication skills

Reliability

Multitasking

Education

High School Diploma or Equivalent

Tools

Spa management software (Millennium/Spa Soft)

MS Office

Job description

Benefits

• Flexible schedule
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Employee discounts
• Free uniforms
• Opportunity for advancement

Hand and Stone Massage and Facial Spa, located in Rosenberg, 77471, is seeking a Spa Associate specializing in front desk sales. A Spa Associate at Hand & Stone plays a crucial role in creating an outstanding experience for guests by providing excellent customer service and administrative support.

Key Responsibilities

• Providing excellent customer service, including greeting guests and building client relationships.
• Communicating information about services, promotions, and sales.
• Meeting sales goals and selling memberships, gift cards, and upgrades.
• Managing administrative tasks such as answering phones, booking appointments, and filing.
• Assisting with daily spa maintenance and upholding cleanliness standards.
• Working as a team player with a positive attitude.
• Assisting the Leadership Team with various tasks.
• Promoting the health and wellness benefits of massage therapy.
• Performing other duties as assigned.

Desired Qualifications Typically Include

• Customer service experience, preferably 1-2 years or more.
• Sales or retail experience, with salon/spa experience being a plus.
• Technical skills, such as knowledge of Microsoft Office, spa management software (like Millennium or Spa Soft), and basic computer skills.
• Strong soft skills including excellent communication, interpersonal skills, a positive attitude, reliability, organizational skills, and the ability to multitask and handle stressful situations.
• Availability for flexible hours, including nights and weekends.
• A high school diploma or equivalent education.
• Being 18 years or older.
• Must be self-motivated, confident, and extroverted.
• Ability to start and maintain conversations with guests.
• A strong drive to achieve sales targets.

Overall Description

Overall, the role of a Hand & Stone Spa Associate requires a blend of customer service, sales, and administrative skills to ensure a positive experience for spa clients.

What We Offer

• Competitive Compensation -hourly wage PLUS commissions. This position goes beyond answering the phone at the front desk! Build Your Own Paycheck with our membership sales model!
• Career Growth -You have the potential for rapid promotions, including management roles, based on performance.
• Ongoing Training -We are ALWAYS learning and improving.
• Flexible Hours- Part Time and Full Time shifts available!
• Positive and Professional Work Environment There is no “I” in team! We work together to meet the goals of the spa and have fun, while being professional.
• Employee Discounts-Who wouldn’t want discounts on products, services, AND gift cards?

How You Contribute to Success

• Meet membership sales goals.
• Build client and member relationships to educate on options tailored to their needs.
• Detailed knowledge of the menu of services –don’t worry, we’ll train you!
• Excellent customer service to members and guests.
• Flexibility and understanding that our business model is open 7 days a week and fills a variety of shifts.
• Effectively communicate sales, promotions, and service options with clients.
• Uphold spa cleanliness standards.
• Bring a positive can-do attitude! At the front desk, you are the first impression of the spa!
• Answer phones, schedule appointments, and file documents.
• Perform various other duties as assigned.

Qualifications

• High School Diploma or Equivalent
• 18 years old or older please
• Strong organization and attention to detail
• Team player with the ability to work independently with minimal supervision.