Spa Front Desk Associate

Hand & Stone Franchise Corp; Newtown (CT); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Hourly wage plus commissions

Professional work environment

Flexible schedules

Job summary

A spa and wellness franchise in Connecticut is hiring a Spa Front Desk Associate to provide excellent customer service and assist guests upon arrival. Responsibilities include booking appointments, answering phones, and promoting health benefits of therapies. Ideal candidates will have strong customer service skills, good communication abilities, and a positive attitude. Opportunities for growth with flexible scheduling make this an attractive role for candidates at all experience levels.

Qualifications

• Knowledge of Microsoft Office applications.
• Good verbal and written communication skills.
• Ability to multitask and handle stressful situations.

Responsibilities

• Provide excellent customer service to members/guests.
• Welcome and greet members/guests upon arrival.
• Answer phones and book appointments.

Skills

Customer service skills

Multitasking

Verbal and written communication

Positive attitude

Tools

Microsoft Office

Zenoti Salon and Spa

Job description

We’re hiring across roles and experience levels. Browse open positions and take the first step toward a fulfilling career.

Hand and Stone is seeking a Spa Front Desk Associate. You are a critical link in ensuring that our customers' experience in our spa is nothing other than OUTSTANDING! The primary qualifications and requirements of this role include, but are not limited to:

• Provide excellent customer service to members/guests
• Welcome and greet members/guests upon arrival
• Answer phones, book appointments, sell memberships, gift cards, and upgrades
• Follow proper filing procedures/file maintenance
• Promote health/wellness benefits of massage therapy
• Maintain a professional and clean work environment & appearance
• Positive, energetic attitude
• Team player
• Perform various other duties as assigned
• Maintain treatment rooms and common areas

What's in it for you?

• Hourly wage plus commissions and bonuses
• Professional and safe work environment

Job Requirements

• Knowledge of Microsoft Office application, Zenoti Salon and Spa (will train) and basic front desk principles.
• Excellent personal appearance, good verbal and written communication skills.
• Ability to handle stressful situations professionally and multitask with ease while focusing on the guest.

At Hand and Stone, Opportunity Knocks.

Over 500 locations open across the U.S.

We have opportunities for Massage Therapists, Estheticians, Spa Managers, and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.

Are you available to work nights and weekends? *

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Our work helps people feel their best—every day.

A Team That Supports You

We foster respect, inclusion, and collaboration across every role.

A Brand That Invests in Growth

We’re growing nationwide and committed to franchise and employee success.

"Hand & Stone has been the perfect place for me to work for the past 7 years as everything is provided allowing me to focus on my clients' needs 100%."