Spa Assistant Manager: Growth, Leadership & Sales

Hand & Stone Massage and Facial Spa; Alaska; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Training & development

Wellness resources

401(k)

Bonus based on performance

Flexible schedule

Job summary

Hand & Stone Massage and Facial Spa is seeking a motivated Assistant Spa Manager in Sunrise-Sawgrass to lead daily operations, drive membership growth, and coach the front desk team. This hands-on leadership role focuses on guest services, sales performance, and maintaining a high-standard spa environment.

The ideal candidate thrives in a coaching-driven, sales-focused setting and is ready to grow into larger leadership responsibilities.

Qualifications

• Minimum of 2 years of sales, customer service, front desk, retail, hospitality, or leadership experience preferred.
• Experience in a membership-based business is strongly preferred.
• Comfortable selling memberships and coaching others to sell.
• Strong communication, organization, and follow-through.
• Professional, dependable, and punctual.
• Comfortable using reports, booking software, and point-of-sale systems.
• Zenoti experience is a plus.
• Bilingual English and Spanish is a plus.

Responsibilities

• Support membership sales, conversion, retention, and guest follow-up.
• Coach Spa Associates on membership value, objection handling, and closing.
• Help manage the front desk during peak business hours.
• Assist with appointment booking, confirmations, prebooking, and filling cancellations.
• Support gift card, retail, enhancement, and package sales.
• Monitor daily goals and communicate results to the team.
• Assist with opening, closing, cash handling, deposits, and front desk standards.
• Help maintain provider schedule productivity and reduce open appointment time.
• Support hiring, onboarding, training, and coaching Spa Associates.
• Resolve guest concerns professionally.
• Maintain a clean, organized, professional, and brand-compliant spa.
• Lead by example with urgency, professionalism, and accountability.

Skills

Sales/Customer service

Membership selling

Staff coaching

Front desk leadership

Communication

POS/booking software

Zenoti

Bilingual EN/ES (plus)

Tools

Zenoti

Job description

Hand & Stone Massage and Facial Spa is seeking a motivated Assistant Spa Manager in Sunrise-Sawgrass to lead daily operations, drive membership growth, and coach the front desk team. This hands-on leadership role focuses on guest services, sales performance, and maintaining a high-standard spa environment.

The ideal candidate thrives in a coaching-driven, sales-focused setting and is ready to grow into larger leadership responsibilities.