Spa Assistant Manager - Leadership Path & Flexible Schedule

Hand & Stone Massage and Facial Spa; Fort Lauderdale (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Free uniforms

Advancement opportunities

Training & development

Wellness resources

401(k)

Performance bonus

Flexible schedule

Paid training

Complimentary massage or facial

Employee discounts

Growth into Spa Manager

Job summary

Hand & Stone Massage and Facial Spa in Weston is seeking a motivated, sales-focused Assistant Spa Manager to drive membership growth and oversee daily operations with a hands-on leadership approach.

The role emphasizes coaching a team, delivering guest service excellence, and meeting front desk performance goals during peak hours. This is ideal for a strong front desk leader aiming to grow into broader spa leadership.

Qualifications

• Minimum of 2 years of sales, customer service, front desk, retail, hospitality, or leadership experience preferred.
• Experience in a membership-based business is strongly preferred.
• Comfortable selling memberships and coaching others to sell.
• Strong communication, organization, and follow-through.
• Professional, dependable, and punctual.
• Comfortable using reports, booking software, and point-of-sale systems.
• Zenoti experience is a plus.
• Bilingual English and Spanish is a plus.

Responsibilities

• Support membership sales, conversion, retention, and guest follow-up.
• Coach Spa Associates on membership value, objection handling, and closing.
• Help manage the front desk during peak business hours.
• Assist with appointment booking, confirmations, prebooking, and filling cancellations.
• Support gift card, retail, enhancement, and package sales.
• Monitor daily goals and communicate results to the team.
• Assist with opening, closing, cash handling, deposits, and front desk standards.
• Help maintain provider schedule productivity and reduce open appointment time.
• Support hiring, onboarding, training, and coaching Spa Associates.
• Resolve guest concerns professionally.
• Maintain a clean, organized, professional, and brand-compliant spa.
• Lead by example with urgency, professionalism, and accountability.

Skills

Sales leadership

Front desk

Customer service

Membership selling

Tools

Zenoti

POS systems

Job description

Hand & Stone Massage and Facial Spa in Weston is seeking a motivated, sales-focused Assistant Spa Manager to drive membership growth and oversee daily operations with a hands-on leadership approach.

The role emphasizes coaching a team, delivering guest service excellence, and meeting front desk performance goals during peak hours. This is ideal for a strong front desk leader aiming to grow into broader spa leadership.