Southeast Field Service Technician - Alarms & CCTV

Vectrus, Inc; Alabama; On-site; USD 52,000 - 78,000; Full time

Job summary

V2X is seeking a Field Service Support technician located regionally across Alabama and Georgia to support Advantor customers with alarm, CCTV, and access control systems. You will perform maintenance, repairs, and software updates while providing on-site instruction and emergency service as needed.

The role requires hands-on experience with electronic security systems, strong customer service skills, and the ability to travel extensively.

Qualifications

• Knowledge and hands on experience with electronic alarm systems, including CCTV equipment and associated hardware.
• Knowledge and hands on experience with electronic access control systems and associated hardware.
• Experience involving programming software for electronic alarm and access control systems.
• GBR experience is a plus.
• Two years of related college is a plus.

Responsibilities

• Perform routine maintenance and service repairs for customers with technical, application and service related aspects of integrated alarm intrusion systems, access control systems, CCTV and GBR.
• Perform preventative maintenance inspections per manufacturer’s recommendation on integrated alarm intrusion systems, access control systems, CCTV and GBR.
• Provide system performance analysis on the IDS operational platform.
• Gather information from field to duplicate reported problems in lab environment.
• Provide 24/7 emergency service capability as needed.
• Provide routine updates and implement software upgrades as needed.
• Provide end-user system operational instructions and support during visits.
• Assist with field installations of IDS, Access Control, CCTV and GBR systems.
• Document all calls for service and interface with technical support.
• Ensure all required service documentation is completed daily and delivered to Service Department.
• On-call service as required.
• Up to 100% vehicle travel is required.

Skills

Alarm systems experience

CCTV systems

Access control systems

Software for alarm/access control

Customer service

Communication skills

MS Office / CRM knowledge

Teamwork / unsupervised work

Education

High School Diploma or equivalent

Associate's degree in Electronics/Electrical Engineering Technology

Two years of related college

Tools

CRM software

Windows operating systems

MS Office

Job description

V2X is seeking a Field Service Support technician located regionally across Alabama and Georgia to support Advantor customers with alarm, CCTV, and access control systems. You will perform maintenance, repairs, and software updates while providing on-site instruction and emergency service as needed.

The role requires hands-on experience with electronic security systems, strong customer service skills, and the ability to travel extensively.