Regional Maintenance Technician - Southeast

Vectrus, Inc; Alabama; On-site; USD 52,000 - 78,000; Full time

Job summary

V2X is seeking a Field Service Support technician located regionally across Alabama and Georgia to support Advantor customers with alarm, CCTV, and access control systems. You will perform maintenance, repairs, and software updates while providing on-site instruction and emergency service as needed.

The role requires hands-on experience with electronic security systems, strong customer service skills, and the ability to travel extensively.

Qualifications

• Knowledge and hands on experience with electronic alarm systems, including CCTV equipment and associated hardware.
• Knowledge and hands on experience with electronic access control systems and associated hardware.
• Experience involving programming software for electronic alarm and access control systems.
• GBR experience is a plus.
• Two years of related college is a plus.

Responsibilities

• Perform routine maintenance and service repairs for customers with technical, application and service related aspects of integrated alarm intrusion systems, access control systems, CCTV and GBR.
• Perform preventative maintenance inspections per manufacturer’s recommendation on integrated alarm intrusion systems, access control systems, CCTV and GBR.
• Provide system performance analysis on the IDS operational platform.
• Gather information from field to duplicate reported problems in lab environment.
• Provide 24/7 emergency service capability as needed.
• Provide routine updates and implement software upgrades as needed.
• Provide end-user system operational instructions and support during visits.
• Assist with field installations of IDS, Access Control, CCTV and GBR systems.
• Document all calls for service and interface with technical support.
• Ensure all required service documentation is completed daily and delivered to Service Department.
• On-call service as required.
• Up to 100% vehicle travel is required.

Skills

Alarm systems experience

CCTV systems

Access control systems

Software for alarm/access control

Customer service

Communication skills

MS Office / CRM knowledge

Teamwork / unsupervised work

Education

High School Diploma or equivalent

Associate's degree in Electronics/Electrical Engineering Technology

Two years of related college

Tools

CRM software

Windows operating systems

MS Office

Job description

Overview

This postion will be regionally located throughout Alabama and Georgia

ABOUT US:

Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $4.5B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.

GENERAL FUNCTION:

Duties and responsibilities for this position include providing Field Service Support for Advantor customers.

Responsibilities

This position description is subject to change at any time as needed to meet the requirements of the program or company.

SPECIFIC DUITES:

• Perform routine maintenance and service repairs for customers with technical, application and service related aspects of integrated alarm intrusion systems, access control systems, CCTV and GBR.
• Perform preventative maintenance inspections per manufacturer's recommendation on integrated alarm intrusion systems, access control systems, CCTV and GBR.
• Provide system performance analysis on the IDS operational platform.
• Gather information from field in order to duplicate any reported problems in lab environment.
• Provide 24 hour per day, 7 days per week emergency service capability as needed.
• Provide routine updates and implement software upgrades as needed.
• Provide informal end-user system operational instructions and support in conjunction with maintenance or service visits to customer locations.
• Assist with field installations of IDS, Access Control, CCTV and GBR systems as required.
• Document all calls for service, preventive maintenance requirements and interface with technical support center as needed.
• Ensure all required service documentation is completed daily and delivered to Service Department as required.
• On-call service as required.
• Up to 100% vehicle travel is required.
• Provide general maintenance and safe keeping of company vehicle.
• Performs other duties as assigned.

Qualifications

EXPERIENCE:

• Knowledge and hands on experience with electronic alarm systems, including CCTV equipment and associated hardware.
• Knowledge and hands on experience with electronic access control systems and associated hardware.
• Experience involving programming software associated with electronic alarm and access control systems.
• GBR experience is a plus.
• Two years of related college is a plus.
• General knowledge and experience with Windows 2003, 2008, XP, and 7.
• General knowledge and experience with MS Office software and CRM's.
• General computer hardware knowledge.
• Ability to work unsupervised in a team environment.
• Excellent communication and customer service skills.
• Must have valid driver's license for state of employment.
• Must have the ability to obtain a Secret Clearance.

EDUCATION

• High School Diploma or equivalent required with 2 years of experience.
• An Associate's degree in Electronics, Electrical Engineering Technology can be substituted for the experience.

At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.