Sourcing & Procurement Operations Lead

HCL Technologies Limited; Santa Clara (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

HCLTech in Santa Clara, California is seeking a Senior Team Lead - Sourcing & Procurement to manage procurement operations within a team, triage tickets efficiently, and ensure compliance with established procedures to deliver high stakeholder satisfaction.

You will monitor performance metrics, update SOPs, lead daily stand-ups, coach agents, and participate in reviews and continuous improvement initiatives to strengthen team capability and service quality.

Qualifications

• Experience in sourcing and P2P procurement processes.
• Proficient with Ariba or similar platforms for daily tasks.
• Strong communication and organizational skills for issue resolution and stakeholder interaction.
• Experience reviewing and maintaining SOPs and ensuring process compliance within a team.
• Ability to participate actively in team meetings, performance discussions, and feedback sessions.

Responsibilities

• Execute procurement operations using Ariba by managing requisitioning, sourcing, catalog, and master data management activities.
• Apply strong communication skills to triage and resolve procurement-related tickets for stakeholders.
• Track and report procurement process metrics, identifying deviations and escalating issues for corrective action.
• Maintain and update procurement SOPs in alignment with guidelines and ensure team compliance.
• Participate in team review meetings to discuss performance and process issues, driving improvements.
• Facilitate daily team stand-ups to promote open communication and resolve operational issues.
• Communicate performance goals and attendance policies clearly to support consistent operations.
• Contribute to team morale through recognition and training initiatives for agents.

Skills

Procurement operations

Ariba proficiency

Communication skills

SOP review & compliance

Team meeting participation

Education

Ariba Certification

CIPS Level 2 or equivalent

Tools

Ariba

Job description

HCLTech in Santa Clara, California is seeking a Senior Team Lead - Sourcing & Procurement to manage procurement operations within a team, triage tickets efficiently, and ensure compliance with established procedures to deliver high stakeholder satisfaction.

You will monitor performance metrics, update SOPs, lead daily stand-ups, coach agents, and participate in reviews and continuous improvement initiatives to strengthen team capability and service quality.