Senior Team Lead - Sourcing & Procurement

HCLTech; San Francisco (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

HCLTech is seeking a procurement operations professional to manage end-to-end procurement activities using Ariba, focusing on ticket triage, compliance, and metric reporting. The role supports process adherence and promotes team development through structured communication and training.

Responsibilities include updating SOPs, conducting stand-ups, and guiding agents to ensure efficient, compliant operations while maintaining high stakeholder satisfaction.

Qualifications

• Understanding of sourcing and procurement operations with practical P2P experience.
• Proficiency using Ariba or similar procurement platforms for daily tasks.
• Strong communication and organizational skills for issue resolution and stakeholder interaction.
• Experience reviewing and maintaining SOPs and ensuring process compliance within a team.
• Ability to participate actively in team meetings, performance discussions, and feedback sessions.

Responsibilities

• Execute procurement operations using Ariba across requisitioning, sourcing, catalog, and master data management.
• Triage and resolve procurement-related tickets with clear, comprehensive resolutions for stakeholders.
• Track and report procurement process metrics, escalate issues for corrective action.
• Maintain and update procurement SOPs to align with guidelines and compliance.
• Participate in team reviews, drive continuous improvement, and support training/mentoring.

Skills

Sourcing & Procurement

P2P Processes

Ariba Proficiency

Communication

SOP Compliance

Team Meetings & Feedback

Education

Ariba Certification / CIPS Level 2 (optional)

Job description

Job description

Job Summary

This role is responsible for managing procurement operations within a team environment, ensuring efficient ticket triaging and resolution, maintaining compliance with established procedures, and delivering high stakeholder satisfaction. The individual will support process adherence, monitor performance metrics, and foster team development through structured communication and training.

Key Responsibilities

1. Execute procurement operations using Ariba by managing requisitioning, sourcing, catalog, and master data management activities, ensuring adherence to process standards.
2. Apply strong communication skills to triage and resolve procurement-related tickets, providing stakeholders with clear, comprehensive resolutions.
3. Track and report procurement process metrics, identifying deviations and escalating issues for corrective action within the team.
4. Maintain and update procurement Standard Operating Procedures in alignment with operational guidelines, ensuring team compliance.
5. Participate in team review meetings to discuss performance, address process issues, and contribute to continuous improvement initiatives.
6. Facilitate daily team stand-ups to promote open communication and resolve operational issues efficiently.
7. Communicate performance goals and attendance policies clearly to the team to support consistent operations.
8. Contribute to team morale by participating in recognition and feedback systems and supporting training and mentoring initiatives for agents.

Skill Requirements

1. Strong Understanding Of Sourcing And Procurement Operations, With Practical Experience In P2P Processes.
2. Good Proficiency In Using Ariba Or Similar Procurement Platforms For Daily Operational Tasks.
3. Solid Communication And Organizational Skills For Effective Issue Resolution And Stakeholder Interaction.
4. Experience In Reviewing And Maintaining Sops And Ensuring Process Compliance Within A Team.
5. Ability To Participate Actively In Team Meetings, Performance Discussions, And Feedback Sessions.

Other Requirements

1. Certification in procurement or supply chain (e.g., Ariba Certification, CIPS Level 2 or equivalent) is optional but valuable.