Senior Team Lead - Sourcing & Procurement

HCL Technologies Limited; Santa Clara (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

HCLTech in Santa Clara, California is seeking a Senior Team Lead - Sourcing & Procurement to manage procurement operations within a team, triage tickets efficiently, and ensure compliance with established procedures to deliver high stakeholder satisfaction.

You will monitor performance metrics, update SOPs, lead daily stand-ups, coach agents, and participate in reviews and continuous improvement initiatives to strengthen team capability and service quality.

Qualifications

• Experience in sourcing and P2P procurement processes.
• Proficient with Ariba or similar platforms for daily tasks.
• Strong communication and organizational skills for issue resolution and stakeholder interaction.
• Experience reviewing and maintaining SOPs and ensuring process compliance within a team.
• Ability to participate actively in team meetings, performance discussions, and feedback sessions.

Responsibilities

• Execute procurement operations using Ariba by managing requisitioning, sourcing, catalog, and master data management activities.
• Apply strong communication skills to triage and resolve procurement-related tickets for stakeholders.
• Track and report procurement process metrics, identifying deviations and escalating issues for corrective action.
• Maintain and update procurement SOPs in alignment with guidelines and ensure team compliance.
• Participate in team review meetings to discuss performance and process issues, driving improvements.
• Facilitate daily team stand-ups to promote open communication and resolve operational issues.
• Communicate performance goals and attendance policies clearly to support consistent operations.
• Contribute to team morale through recognition and training initiatives for agents.

Skills

Procurement operations

Ariba proficiency

Communication skills

SOP review & compliance

Team meeting participation

Education

Ariba Certification

CIPS Level 2 or equivalent

Tools

Ariba

Job description

Senior Team Lead - Sourcing & Procurement Senior Team Lead - Sourcing & Procurement United States Job Description Senior Team Lead - Sourcing & Procurement Santa Clara, California

Job Summary

This role is responsible for managing procurement operations within a team environment, ensuring efficient ticket triaging and resolution, maintaining compliance with established procedures, and delivering high stakeholder satisfaction. The individual will support process adherence, monitor performance metrics, and foster team development through structured communication and training.

Key Responsibilities

• Execute procurement operations using Ariba by managing requisitioning, sourcing, catalog, and master data management activities, ensuring adherence to process standards.
• Apply strong communication skills to triage and resolve procurement-related tickets, providing stakeholders with clear, comprehensive resolutions.
• Track and report procurement process metrics, identifying deviations and escalating issues for corrective action within the team.
• Maintain and update procurement Standard Operating Procedures in alignment with operational guidelines, ensuring team compliance.
• Participate in team review meetings to discuss performance, address process issues, and contribute to continuous improvement initiatives.
• Facilitate daily team stand-ups to promote open communication and resolve operational issues efficiently.
• Communicate performance goals and attendance policies clearly to the team to support consistent operations.
• Contribute to team morale by participating in recognition and feedback systems and supporting training and mentoring initiatives for agents.

Skill Requirements

• Strong Understanding Of Sourcing And Procurement Operations, With Practical Experience In P2P Processes.
• Good Proficiency In Using Ariba Or Similar Procurement Platforms For Daily Operational Tasks.
• Solid Communication And Organizational Skills For Effective Issue Resolution And Stakeholder Interaction.
• Experience In Reviewing And Maintaining Sops And Ensuring Process Compliance Within A Team.
• Ability To Participate Actively In Team Meetings, Performance Discussions, And Feedback Sessions.

Other Requirements

• Certification in procurement or supply chain (e.g., Ariba Certification, CIPS Level 2 or equivalent) is optional but valuable.

Maximum Salary (US): 100000 Minimum Salary (US): 80000

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.