Sorter/Labeler

Capitol Imaging Services; Cypress (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Capitol Imaging Services is seeking an orderly Sorter to process incoming orders via fax and email, create and update patient charts, and coordinate appointment scheduling. You will verify patient information, protect confidentiality, and communicate with internal teams to ensure accuracy and timely processing.

The role emphasizes attention to detail, professional phone manners, and the ability to work both independently and as part of a team within a healthcare environment.

Qualifications

• High school diploma or equivalent preferred.
• Healthcare, medical office, imaging, data entry, or customer service experience preferred.
• Strong attention to detail and high accuracy.

Responsibilities

• Sort and process incoming fax documents and imaging orders promptly and accurately.
• Create new patient charts and ensure all patient data is correctly entered.
• Enter and verify patient demographics, insurance, and order information with accuracy.
• Process incoming email orders following established workflows.
• Schedule and coordinate patient appointments per protocol.
• Maintain organized electronic patient records and protect confidentiality.
• Communicate missing or unclear information to internal teams.
• Provide courteous customer service to patients and referring offices.
• Meet productivity and turnaround-time expectations.
• Perform other duties related to imaging order processing as assigned.

Skills

Attention to detail

Verbal and written communication

Data entry

Customer service

Multitasking

Phone etiquette

Teamwork

Confidentiality

Education

High school diploma or equivalent

Tools

EMR systems

Fax systems

Job description

Position SummaryThe Sorter is responsible for accurately processing incoming fax and email orders, creating and maintaining patient charts, entering patient information, and coordinating appointments. This position plays an important role in ensuring patient orders are processed efficiently, accurately, and according to company procedures. The Sorter will also learn to communicate with patients by phone and assist with scheduling appointments.Essential Duties and ResponsibilitiesSort and process incoming fax documents and imaging orders in a timely and accurate manner.Review incoming documentation for completeness and identify the appropriate processing workflow.Create new patient charts and ensure all required patient information is accurately entered into the appropriate systems.Enter and verify patient demographic, insurance, clinical, and order information with a high level of accuracy.Create and update patient appointments as required.Process incoming email orders for the assigned region, following the same established workflow used for faxed orders.Review email orders and supporting documentation to ensure information is complete and properly matched to the correct patient.Maintain organized and accurate electronic patient records.Follow established procedures for handling patient information and protect patient confidentiality at all times.Communicate with internal teams regarding missing, incomplete, or unclear information needed to process an order.Learn and perform patient scheduling by telephone, including communicating professionally with patients and coordinating appointment times.Provide courteous and professional customer service to patients, referring offices, and internal staff.Meet established productivity, accuracy, and turnaround-time expectations.Perform other duties related to imaging order processing and patient coordination as assigned.Qualifications and SkillsHigh school diploma or equivalent preferred.Previous healthcare, medical office, imaging, data entry, or customer service experience is preferred.Strong attention to detail and a high degree of accuracy.Ability to organize and prioritize multiple incoming orders and requests.Comfortable working with computers, email, fax systems, and electronic medical or scheduling systems.Strong verbal and written communication skills.Professional and courteous telephone manner.Ability to learn new systems, processes, and procedures quickly.Ability to work independently while also functioning effectively as part of a team.Ability to maintain confidentiality when handling sensitive patient information.Key Performance ExpectationsThe successful candidate will demonstrate accuracy, reliability, efficiency, attention to detail, professionalism, and excellent customer service while ensuring imaging orders move through the process correctly and efficiently.