SOP & Process Documentation Specialist (Healthcare RCM)

Guidehouse; Indiana (PA); On-site; USD 4,700 - 9,400; Full time

Benefits offered by this job

Competitive compensation

In-house physician consultations

Confidential counseling through EAP

Learning and development programs

Job summary

Guidehouse India is seeking an experienced SOP Writer to develop, review, and maintain process documentation across projects. You will collaborate with SMEs and operational teams to capture procedural information, translate complex processes into clear SOPs, and ensure adherence to standards and templates.

The role requires strong communication, attention to detail, and the ability to manage multiple documentation projects while meeting deadlines in a fast-paced environment.

Qualifications

• Good knowledge of US Healthcare Revenue Cycle Management concepts.
• Excellent written and verbal communication skills.
• Strong business writing, grammar, punctuation, editing, and proofreading skills.
• Experience creating process documentation, SOPs, policies, procedures, or work instructions.
• Strong analytical and research skills with the ability to interpret complex information.
• Proficiency in Microsoft Office Suite, particularly Word, PowerPoint, and Excel.
• Ability to work independently and collaborate effectively with cross-functional teams.
• Demonstrated ability to meet deadlines and adapt to changing business requirements.

Responsibilities

• Develop, review, and maintain SOPs, work instructions, process maps, and related documentation for assigned projects.
• Collaborate with SMEs and operational teams to gather process information and ensure documentation accuracy.
• Analyze existing processes and convert complex workflows into clear, user-friendly SOPs.
• Ensure all process documentation adheres to organizational standards, templates, and quality guidelines.
• Perform document reviews, updates, and revisions to reflect process changes and client needs.
• Maintain version control, document repositories, and audit trails for SOP-related materials.
• Participate in process walkthroughs, stakeholder discussions, and knowledge transfer sessions.
• Ensure SOPs are grammatically accurate, logically structured, and easy to understand.
• Support continuous process improvement initiatives by updating documentation based on feedback and operational changes.
• Track documentation projects and ensure deliverables are completed within defined timelines.
• Assist with quality reviews and documentation audits to maintain consistency across all process documents.

Skills

Excellent communication

Attention to detail

Analytical thinking

Organizational skills

Independent work

Tools

MS Word

MS Excel

MS PowerPoint

Job description

Guidehouse India is seeking an experienced SOP Writer to develop, review, and maintain process documentation across projects. You will collaborate with SMEs and operational teams to capture procedural information, translate complex processes into clear SOPs, and ensure adherence to standards and templates.

The role requires strong communication, attention to detail, and the ability to manage multiple documentation projects while meeting deadlines in a fast-paced environment.