PMO Documentation & Process Excellence Writer

Insight Global; Dunwoody (GA); On-site; USD 70,000 - 100,000; Full time

Job summary

Insight Global is seeking a Technical Writer / PMO Documentation Specialist to support governance, processes, and continuous improvement within its PMO and project delivery teams. The role focuses on creating and standardizing SOPs, templates, job aids, and training materials while coordinating with project managers and stakeholders.

The candidate will facilitate requirements gathering, document workflows, and maintain governance documentation across capital project delivery activities.

Qualifications

• 3-7+ years of experience in technical writing, process documentation, PMO support, or related fields.
• Experience developing SOPs, governance documentation, job aids, and workflow procedures.
• Experience facilitating requirements gathering sessions, interviews, workshops, or kickoff meetings.
• Experience documenting project lifecycle activities including risk, change control, and lessons learned.
• Experience creating process maps, workflow diagrams, and training materials.

Responsibilities

• Develop, edit, and maintain PMO and project delivery documentation.
• Create, update, and standardize SOPs for internal PMO processes.
• Maintain live SOPs to reflect current practices and changes.
• Facilitate kickoff meetings and workshops to gather requirements and governance expectations.
• Document project intake forms capturing requirements, stakeholders, deliverables, risks, and governance needs.
• Interview stakeholders to document and improve PMO processes across teams.
• Create process maps, job aids, training materials, and reference guides.
• Maintain risk logs, action item logs, change control logs, and lessons learned repositories.
• Ensure documentation aligns with organizational standards and compliance.

Skills

Technical writing

Process documentation

PMO support

Requirements gathering

Stakeholder management

Education

Bachelor's degree in English, Communications, Engineering, or related field

Tools

Microsoft Word

SharePoint

Microsoft Teams

Visio

PowerPoint

Job description

Insight Global is seeking a Technical Writer / PMO Documentation Specialist to support governance, processes, and continuous improvement within its PMO and project delivery teams. The role focuses on creating and standardizing SOPs, templates, job aids, and training materials while coordinating with project managers and stakeholders.

The candidate will facilitate requirements gathering, document workflows, and maintain governance documentation across capital project delivery activities.