eLearning Specialist

Guidehouse; Indiana (PA); On-site; USD 4,700 - 9,400; Full time

Benefits offered by this job

Competitive compensation

In-house physician consultations

Confidential counseling through EAP

Learning and development programs

Job summary

Guidehouse India is seeking an experienced SOP Writer to develop, review, and maintain process documentation across projects. You will collaborate with SMEs and operational teams to capture procedural information, translate complex processes into clear SOPs, and ensure adherence to standards and templates.

The role requires strong communication, attention to detail, and the ability to manage multiple documentation projects while meeting deadlines in a fast-paced environment.

Qualifications

• Good knowledge of US Healthcare Revenue Cycle Management concepts.
• Excellent written and verbal communication skills.
• Strong business writing, grammar, punctuation, editing, and proofreading skills.
• Experience creating process documentation, SOPs, policies, procedures, or work instructions.
• Strong analytical and research skills with the ability to interpret complex information.
• Proficiency in Microsoft Office Suite, particularly Word, PowerPoint, and Excel.
• Ability to work independently and collaborate effectively with cross-functional teams.
• Demonstrated ability to meet deadlines and adapt to changing business requirements.

Responsibilities

• Develop, review, and maintain SOPs, work instructions, process maps, and related documentation for assigned projects.
• Collaborate with SMEs and operational teams to gather process information and ensure documentation accuracy.
• Analyze existing processes and convert complex workflows into clear, user-friendly SOPs.
• Ensure all process documentation adheres to organizational standards, templates, and quality guidelines.
• Perform document reviews, updates, and revisions to reflect process changes and client needs.
• Maintain version control, document repositories, and audit trails for SOP-related materials.
• Participate in process walkthroughs, stakeholder discussions, and knowledge transfer sessions.
• Ensure SOPs are grammatically accurate, logically structured, and easy to understand.
• Support continuous process improvement initiatives by updating documentation based on feedback and operational changes.
• Track documentation projects and ensure deliverables are completed within defined timelines.
• Assist with quality reviews and documentation audits to maintain consistency across all process documents.

Skills

Excellent communication

Attention to detail

Analytical thinking

Organizational skills

Independent work

Tools

MS Word

MS Excel

MS PowerPoint

Job description

Job Family

EBO Training (India)

Travel Required

None

Clearance Required

None

What You Will Do

• Develop, review, and maintain Standard Operating Procedures (SOPs), work instructions, process maps, and related documentation for assigned projects.
• Collaborate with Subject Matter Experts (SMEs) and operational teams to gather process information and ensure documentation accuracy.
• Analyze existing processes and convert complex workflows into clear, concise, and user-friendly SOPs.
• Ensure all process documentation adheres to organizational standards, templates, and quality guidelines.
• Perform document reviews, updates, and revisions to reflect process changes, client requirements, and operational improvements.
• Maintain version control, document repositories, and audit trails for SOP-related materials.
• Participate in process walkthroughs, stakeholder discussions, and knowledge transfer sessions to capture procedural information.
• Ensure SOPs are grammatically accurate, logically structured, and easy for end users to understand and follow.
• Support continuous process improvement initiatives by updating documentation based on feedback and operational changes.
• Track documentation projects and ensure deliverables are completed within defined timelines.
• Assist with quality reviews and documentation audits to maintain consistency across all process documents.

What You Will Need

• Good knowledge of US Healthcare Revenue Cycle Management (RCM) concepts and processes.
• Excellent written and verbal communication skills.
• Strong business writing, grammar, punctuation, editing, and proofreading skills.
• Experience creating process documentation, SOPs, policies, procedures, or work instructions.
• Strong analytical and research skills with the ability to interpret complex information.
• Exceptional attention to detail and commitment to documentation accuracy.
• Proficiency in Microsoft Office Suite, particularly Word, PowerPoint, and Excel.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Ability to work independently and collaborate effectively with cross-functional teams.
• Demonstrated ability to meet deadlines and adapt to changing business requirements.

What Would Be Nice To Have

• Experience developing SOPs within a healthcare, Revenue Cycle Management (RCM), or business process environment.
• Familiarity with process mapping and workflow documentation techniques.
• Knowledge of quality management, compliance, and documentation control practices.
• Experience participating in process improvement or transition projects.
• Exposure to knowledge management and document management systems.
• Understanding of process auditing and documentation review methodologies.
• Experience working with geographically distributed teams and multiple stakeholders.

About Guidehouse India

At Guidehouse India, we’re redefining what’s possible by creating opportunities that change lives. Guidehouse is a global professional services firm that delivers advisory, technology, and managed services to clients across both the commercial and public sectors. Our teams turn bold ideas into solutions that transform industries, strengthen communities, and drive meaningful impact worldwide.

Across our Chennai, Trivandrum, and Gurugram locations, you’ll find opportunities where your passion and curiosity help shape what comes next. With cutting edge benefits, innovative learning and development programs, and a people first culture, we empower our people to lead with purpose.

We continue to expand our teams and capabilities across India, investing in state-of-the-art offices and high impact work. Here, you’ll collaborate with experts from around the world, build deep expertise, explore new domains, and accelerate your professional growth while making a real impact.

What We Offer

At Guidehouse India, we are committed to supporting the well-being of our people and their families at every stage of life.

• We offer competitive compensation and a comprehensive benefits package designed to help you thrive both inside and outside the workplace.
• Our benefits include resources such as in house physician consultations, nutritious food options at the workplace, and confidential counseling through our Employee Assistance Program, along with other wellness focused offerings that support your overall well being.
• Our comprehensive learning and development programs ensure you’re continuously upskilled and ready to tackle what’s next, so you can shape your own career path while contributing to meaningful, purpose driven work.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.