Solutions Support Engineer — 2nd Shift + Equity

Cacheflow; United States; On-site; USD 108,000 - 149,000; Full time

Job summary

Wiz is seeking a Solutions Support Engineer to join a global team delivering outstanding technical support for the Wiz product. You will troubleshoot customer issues, collaborate across teams, and scale our support with automation and scripting.

You'll bring 2+ years in technical support, cloud experience (Azure/AWS/GCP), and strong Linux/CLI skills, plus a degree or equivalent. The role includes 2nd shift hours in ET and eligibility to work in the United States.

Qualifications

• Bachelor's degree or equivalent experience.
• 2+ years in technical or customer support roles.
• 1+ year cloud experience (Azure, AWS, GCP).
• Experience reading or debugging Java, Python, Shell, JavaScript, JSON.
• Proficiency with Linux and CLI tools.
• Kubernetes and hybrid cloud familiarity.
• Familiar with security frameworks or tools.
• Excellent organizational and project management skills.
• Fast learner with curiosity and strong technical interest.

Responsibilities

• Provide technical customer support within the Wiz product.
• Troubleshoot and resolve customer issues across teams.
• Escalate technically or strategically when needed.
• Coordinate incident management with product or engineering.
• Design scalable solutions via automation.
• Participate in on-call rotation outside of business hours.

Skills

Hands-on support

Cloud tech

Code debugging

Linux CLI

Kubernetes

Security basics

PM skills

Fast learner

Education

Bachelor's degree or equivalent experience

Tools

REST APIs

GraphQL

Job description

Wiz is seeking a Solutions Support Engineer to join a global team delivering outstanding technical support for the Wiz product. You will troubleshoot customer issues, collaborate across teams, and scale our support with automation and scripting.

You'll bring 2+ years in technical support, cloud experience (Azure/AWS/GCP), and strong Linux/CLI skills, plus a degree or equivalent. The role includes 2nd shift hours in ET and eligibility to work in the United States.