Solutions Support Engineer, Weekend 2nd shift, US

Cacheflow; United States; On-site; USD 108,000 - 149,000; Full time

Job summary

Wiz is seeking a Solutions Support Engineer to join a global team delivering outstanding technical support for the Wiz product. You will troubleshoot customer issues, collaborate across teams, and scale our support with automation and scripting.

You'll bring 2+ years in technical support, cloud experience (Azure/AWS/GCP), and strong Linux/CLI skills, plus a degree or equivalent. The role includes 2nd shift hours in ET and eligibility to work in the United States.

Qualifications

• Bachelor's degree or equivalent experience.
• 2+ years in technical or customer support roles.
• 1+ year cloud experience (Azure, AWS, GCP).
• Experience reading or debugging Java, Python, Shell, JavaScript, JSON.
• Proficiency with Linux and CLI tools.
• Kubernetes and hybrid cloud familiarity.
• Familiar with security frameworks or tools.
• Excellent organizational and project management skills.
• Fast learner with curiosity and strong technical interest.

Responsibilities

• Provide technical customer support within the Wiz product.
• Troubleshoot and resolve customer issues across teams.
• Escalate technically or strategically when needed.
• Coordinate incident management with product or engineering.
• Design scalable solutions via automation.
• Participate in on-call rotation outside of business hours.

Skills

Hands-on support

Cloud tech

Code debugging

Linux CLI

Kubernetes

Security basics

PM skills

Fast learner

Education

Bachelor's degree or equivalent experience

Tools

REST APIs

GraphQL

Job description

Come join the organization that is redefining security for the AI era. As one of the fastest‑growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world‑class talent. Not to mention, we’re now powered by Google, meaning we offer our customers an AI‑powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation.

Our Wizards from all over the globe work together to protect the infrastructure of our customers, including over 65% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to make a significant impact on our team. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth. Come join our team and help us create secure cloud environments that allow even the best companies to move faster, all while having some fun!

SUMMARY

As a Solutions Support Engineer, you will be a part of a global team responsible for providing outstanding technical support experience. In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and, when needed, creating solutions for customers while scaling our support offering using coding and scripting.

WHAT YOU'LL DO

• Responsible for technical customer support experience within the Wiz product
• Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams
• Identify cases that require escalation (either technically or strategically)
• Create, maintain, and coordinate incident management requests to product or engineering
• Design and implement solutions that scale the support offering through automation
• Participate in on‑call rotation for after‑hours, holiday, and weekend support coverage
• This is a 2nd shift position and the schedule is Friday - Tuesday, 7pm - 4am ET

WHAT YOU'LL BRING

• Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or the equivalent industry experience and certifications.
• 2+ years of hands‑on, technical experience in customer support, technical support, system administration, or related customer‑facing role
• A minimum of 1+ year experience with Cloud technologies (Azure, AWS, GCP)
• Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON
• Proficiency with command‑line tools and Linux operating system environments
• Experience with Kubernetes, system virtualization, on‑prem and/or hybrid cloud computing, cloud identity and security systems, cloud monitoring, and logging, as well as local and cloud storage
• Familiar with security frameworks or tools
• Excellent organizational and project management skills
• Fast learner, natural curiosity, and love of technology

NICE TO HAVE

• Experience with DevOps technologies
• Familiar with REST APIs or GraphQL
• Knowledge of basic web technologies (e.g., HTTP, HTML, DNS)
• Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing)
• Understanding of relational databases

Candidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person (Any individual who is granted U.S. citizenship; or any individual who is granted U.S. permanent residence (green card holder); or any individual who is granted status as a “protected person”) and that they reside in the contiguous United States.

Compensation + Benefits

Compensation for this full‑time position includes base salary + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

The US base salary range for this full‑time position is listed below.

US Base Pay Range

$108,000 — $148,500 USD

Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

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