Security AI Solutions Support Engineer - 2nd Shift

Wiz, Inc.; United States; On-site; USD 108,000 - 148,500; Full time

Job summary

Wiz, Inc. is seeking a Solutions Support Engineer to join our global team focusing on delivering outstanding technical support for our Wiz product.

You will troubleshoot problems with a mix of debugging, networking, system administration, and documentation updates, while contributing to scalable support through automation. We require 2+ years in a technical customer-facing role, 1+ year in cloud technologies (Azure/AWS/GCP), and ability to read or debug code in Java, Python, Shell, JavaScript,

Qualifications

• 2+ years in a technical customer support or related role.
• 1+ year experience with Cloud technologies (Azure, AWS, GCP).
• Ability to read or debug code in Java, Python, Shell, JavaScript, JSON.
• Proficiency with command-line tools and Linux environments.
• Experience with Kubernetes, virtualization, hybrid cloud, and cloud security.
• Familiar with security frameworks or tools.
• Excellent organizational and project management skills.
• Fast learner with curiosity and passion for tech.

Responsibilities

• Own, troubleshoot, and solve customer technical issues.
• Identify cases requiring escalation.
• Create and coordinate incident management requests to product/engineering.
• Design scalable solutions through automation.
• Participate in on-call rotation for after-hours coverage.
• 2nd shift, Friday–Tuesday, 7pm–4am ET.

Skills

Cloud technologies

Code reading/debugging

Linux command line

Kubernetes

System virtualization

On-prem & hybrid cloud

Security frameworks/tools

Networking fundamentals

Relational databases

Organizational skills

Fast learner

Education

Bachelor’s degree or equivalent experience

Tools

Kubernetes

REST APIs

GraphQL

HTTP

DNS

Job description

Wiz, Inc. is seeking a Solutions Support Engineer to join our global team focusing on delivering outstanding technical support for our Wiz product.

You will troubleshoot problems with a mix of debugging, networking, system administration, and documentation updates, while contributing to scalable support through automation. We require 2+ years in a technical customer-facing role, 1+ year in cloud technologies (Azure/AWS/GCP), and ability to read or debug code in Java, Python, Shell, JavaScript,