IT On site support engineer

Wizlynx Malaysia Sdn Bhd; San Antonio (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

A global Cyber Security provider is seeking an onsite technical support specialist in San Antonio, Texas. The role includes responding to technical incidents, performing maintenance, and ensuring customer satisfaction. Candidates should have 2 years of experience in technical support and a relevant degree. Strong communication skills in English are required, with Spanish as a plus.

Qualifications

• 2 years of experience in onsite technical support or helpdesk.
• Experience resolving Level 1 and Level 2 incidents.
• Ability to communicate in English; Spanish optional.

Responsibilities

• Respond to and resolve onsite technical incidents.
• Log and track service tickets in the incident management tool.
• Install, configure, and update operating systems and software.
• Manage IT equipment and perform preventive maintenance.

Skills

Teamwork

Effective communication

Analytical skills

Customer-oriented approach

Problem-solving

Education

Technical degree or bachelor's in Computer Science

Tools

Microsoft 365 / Office 365

Ticketing tools (Jira, Remedy)

Job description

wizlynx group, with the founding core of our companyheadquartered in Switzerland since 1992, is an ethical, trustworthy, and vendoragnostic global Cyber Security provider. Our vision is to be a best-in-classglobal Cyber Security company, enabling customers to focus on their corebusiness by providing high-quality, value-added and innovative Cyber Securityservices.

As part of our team, this position will provide onsitetechnical support to end-users, ensuring the continuous and efficient operationof IT systems, hardware, and peripherals. Resolve Level 1 incidents, performpreventive and corrective maintenance, and ensure customer satisfaction throughtimely and professional service

Summary of Key Responsibilities

Responsibilities and essential job functions include butare not limited to the following:

• Respond to and resolve onsite technical incidents relatedto hardware, software, networks, and peripherals.
• Log and track service tickets in the incident managementtool.
  
• Perform basic diagnostics and escalate issues requiringLevel 2 or Level 3 support.
  
• Install, configure, and update operating systems (Windows10/11, macOS, etc.) and authorized software.
  
• Manage IT equipment and component inventory, ensuringproper labeling and tracking.
  
• Perform preventive and corrective maintenance oncomputers, printers, and other devices.
  
• Assist in basic network configuration and support(cabling, Wi-Fi connections, network printers).
  
• Train users on the basic use of tools and systems asneeded.
  
• Follow company information security procedures andpolicies.
• Occasionally for overtime or on-call support in criticalcases.

Language Skills

• Ability to communicate clearly and concisely, both orally and in writing, in English.
• Spanish optional.

Soft Skills

• Teamwork and customer-oriented approach.
• Effective communication and courteous user interaction.
• Analytical and problem-solving skills.
• Organization and priority management.
• Ability to manage multiple tasks, prioritizeeffectively, and meet deadlines
• Willingness to take on new responsibilitiesand learn new tools or processes
• Contributing to a positive and efficientoffice culture

Technical Skills

• Microsoft 365 / Office 365 suite.
• Basic LAN/Wi-Fi network support.
• Hardware maintenance (PCs, laptops, printers).
• Ticketing tools (Jira, Remedy, GLPI, or others).

Required Qualifications

• Technical degree or bachelor’s in systems, ComputerScience, Information Technology, or related field.
• 2 years of experience in onsite technical support or helpdesk.
• Experience resolving Level 1 and Level 2 incidents.

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