Solutions Specialist - Expert Team

Filevine; Salt Lake City (UT); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Competitive pay

Maternity & paternity leave

Short & long-term disability

Leadership development

Job summary

Filevine, a Legal AI company, seeks an Expert Team, Solutions Specialist to determine the best solution for a customer when what they need isn’t available out of the box. Backstop configurations and native capabilities are used, while avoiding unnecessary workarounds; comprehensive product knowledge across the Filevine family of products is required.

You will lead remediation efforts, document approaches, and share best practices with other teams, traveling occasionally as needed to support

Qualifications

• Bachelor's degree required and digital transformation experience with core systems-of-record such as ERP, CRM, case management, or business intelligence.
• 2+ years Excel/SQL/API or equivalent experience and 2+ years Low-code / Declarative development experience.
• Assertive communicator with the ability to provide recommendations and instill confidence.
• Curious, creative thinker able to diagnose root causes of customer priorities.
• Fast learner, self-motivated, and able to drive change at a fast-growing company.

Responsibilities

• Play a lead role in issue remediation and take accountability for assigned issues.
• Create approaches that best solve a customer request using native capability or out-of-the-box thinking.
• Memorialize findings and present them to the Solutions slice and Expert teams.
• Develop portable content (articles, videos, builds) and explain to customers in simple terms.
• Provide remediation case studies and approaches to other groups (Partners, Sales Engineering, Marketing).
• Maintain comprehensive product knowledge across the Filevine family of products.
• Support other expert teams and roles as needed.
• Occasional travel, as necessary.

Skills

Excel

SQL

API

Low-code / Declarative development

Communication

Problem solving

Project management

Fast learner

Change driver

Leadership

Education

Bachelor's degree

Tools

ERP systems

CRM systems

BI tools

Job description

Filevine, a Legal AI company, seeks an Expert Team, Solutions Specialist to determine the best solution for a customer when what they need isn’t available out of the box. Backstop configurations and native capabilities are used, while avoiding unnecessary workarounds; comprehensive product knowledge across the Filevine family of products is required.

You will lead remediation efforts, document approaches, and share best practices with other teams, traveling occasionally as needed to support