Solutions Sales Executive

Atlassian; United States; Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Health and wellbeing resources

Paid volunteer days

Job summary

Atlassian seeks a Solution Sales Executive for Jira Service Management (JSM) to lead ITSM/ESM solutions and drive new sales motions with a globally distributed team.

You will engage across SMB and enterprise accounts, collaborate with pre-sales and partners, and build tailored Atlassian solutions while achieving sales goals and delivering strong customer value.

Qualifications

• +3 years of experience in a business-to-business sales environment growing SMB or enterprise accounts.
• Proven track record of meeting or exceeding performance targets.
• Experience managing a high volume of leads and opportunities from various sources through different channels (chat, phone, zoom & email).
• Firsthand knowledge of selling across Indonesia, Malaysia, the Philippines, or Singapore.
• High proficiency in English is essential; Fluency in Malay or Bahasa Indonesia is a plus.
• Customer-centric mindset with a do-it-right mentality.

Responsibilities

• Serve as a subject matter expert in IT Service Management (ITSM) and Enterprise Service Management (ESM).
• Lead new sales motions and co-selling initiatives.
• Collaborate with pre-sales, partners, and sales to identify opportunities and develop tailored Atlassian solutions.
• Achieve Atlassian’s solution sales goals while working with a globally distributed team.
• Provide exceptional customer engagement ensuring a positive and personalized customer experience.
• Demonstrate value of Atlassian products by upselling and cross-selling to drive revenue and maximize customer value.
• Assist customers with building a compelling business case to demonstrate ROI of Atlassian products and services.
• Capture customer insights to help optimize product and marketing strategies and improve satisfaction.

Skills

ITSM expert

ESM expert

Lead generation

English fluency

Customer-centric

Job description

As a Solution Sales Executive for Jira Service Management (JSM), you:

• Serve as a subject matter expert in IT Service Management (ITSM) and Enterprise Service Management (ESM).

• Lead new sales motions and co-selling initiatives.

• Collaborate with pre-sales, partners, and sales to identify opportunities and develop tailored Atlassian solutions.

• Achieve Atlassian’s solution sales goals while working with a globally distributed team.

In this role, you will also:

• Provide exceptional customer engagement ensuring a positive and personalized customer experience.

• Demonstrate the value of Atlassian products and services by identifying opportunities to upsell and cross-sell to drive revenue growth and maximize customer value within SMB territory.

• Assist customers with building a compelling business case to demonstrate the value and ROI of Atlassian products and services.

• Capture customer insights such as trends and paint points to help optimize product and marketing strategies and improve customer satisfaction.

Your Background

• +3 years of experience in a business-to-business sales environment growing SMB or enterprise accounts.

• Proven track record of meeting or exceeding performance targets.

• Experience managing a high volume of leads and opportunities of various sources and sizes through different channels (chat, phone, zoom & email).

• Firsthand knowledge of selling across Indonesia, Malaysia, the Philippines, or Singapore

• High proficiency in English is essential. Fluency in Malay or Bahasa Indonesia will be viewed favourably

• You have a do-it-right mentality with a customer-centric mindset.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.

In line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.