Associate Solutions Engineer - SMB+

Atlassian; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health benefits

Volunteer days

Equity

Job summary

Atlassian is seeking an Associate Solutions Engineer in the United States who is passionate about technology and helping customers address challenges. In this early-career role, you will learn to map customer needs to Atlassian’s value propositions and deliver engaging demonstrations alongside the enterprise sales team.

You will grow your expertise by collaborating with regional partners, learning to navigate diverse scenarios, and supporting teams to drive business outcomes.

Qualifications

• 1–3 years of experience in presales or solution engineering.
• Experience in technology vendors or tech-driven organizations is a plus.
• Ability to articulate Atlassian's value in solving business challenges.
• Desire to learn and deliver engaging product demonstrations.

Responsibilities

• Learn alongside senior Solutions Engineers to map customer challenges to Atlassian solutions.
• Identify cross-product opportunities to maximize customer value.
• Contribute to technical problem solving and demonstrations.
• Develop product expertise to communicate how Atlassian drives collaboration.
• Collaborate with sales to improve engagement and accelerate the sales cycle.
• Gather customer feedback to inform product improvements.

Skills

Presales experience

Solution engineering

Customer-facing skills

Education

Bachelor's degree or equivalent

Job description

Atlassian is seeking an enthusiastic Associate Solutions Engineer who is passionate about technology and eager to help customers address their challenges. In this early-career role, you will collaborate closely with the enterprise sales team and regional channel partners to gain a foundational understanding of our customers' needs. You will learn to strategize on navigating various scenarios, deliver engaging demonstrations, and contribute to driving business closure. Your growing expertise will be essential in ensuring that our solutions effectively meet the demands of our clients, contributing to their success and the growth of Atlassian.

Your future team

With over 300,000 customers worldwide, Atlassian is helping organizations like NASA, IBM, Hubspot, Samsung, and Coca-Cola advance humanity through the power of incredible software that unleashes the potential of every team.

With a focus on value selling, we help our customers understand how our products combine to create enterprise solutions that transform their business’s outcomes. We’re different from other organizations because we approach everything we do using our value of ‘play as a team.' We support each other, celebrate our wins together, and share knowledge. Our employees work with Atlassian, not for Atlassian.

Our team enjoys high earnings potential with the enterprise white space opportunity ahead of us, selling impactful products that are at the forefront of cloud and artificial intelligence utilization.

Responsibilities:

• Learning and Development: Work alongside senior Solutions Engineers to gain insights into customer discovery, identifying business challenges, and desired outcomes while mapping them to Atlassian’s value propositions and solutions.

• Opportunity Identification: Assist in identifying opportunities for cross-product and solution expansion to maximize customer value.

• Technical Problem Solving: Learn to investigate and understand client pain points to craft meaningful solutions.

• Product Familiarization: Develop product expertise, articulating and demonstrating how Atlassian’s software drives collaboration and productivity.

• Value-Driven Demonstrations: Participate in delivering engaging demonstrations showcasing how Atlassian’s solutions empower teams and drive outcomes.

• Sales Collaboration: Build strong partnerships with sales counterparts to improve engagement and optimize the sales cycle.

• Customer Advocacy: Gather customer feedback and competitive insights, sharing them with product teams to influence improvements.

Qualifications:

• Bachelor’s degree or equivalent.

• 1-3 years of experience in Presales, Solution Engineering, or working in customer facing roles for technology vendors or technology driven organizations ideally with exposure to technology vendors or technology driven organizations.

• Some knowledge of Atlassian’s product suite and a desire to learn how to articulate its value in solving complex business challenges.

• Eagerness to learn and grow in delivering impactful product/solution demonstrations and leading technical evaluations.

• Highly organized, able to work in a fast-paced, ambiguous environment, balancing competing priorities and deadlines.

• Strong interpersonal and communication skills to influence technical and business stakeholders, with the ability to present to and persuade varied audiences.

• Collaborative mindset with a passion for solving problems and empowering customers, along with a “roll-up-your-sleeves” approach focused on execution and continuous improvement.

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range.

This role may also be eligible for benefits, bonuses, commissions, and equity.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.

In line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.