Solutions Group Supervisor — Customer Experience Leader

United Site Services, Inc; Meridian (ID); On-site; USD 67,000 - 97,000; Full time

Benefits offered by this job

Medical/Pharmacy

Dental

Vision

401(k) with employer match

Job summary

United Site Services, Inc. is seeking a Solutions Group Supervisor to lead the team that ensures world-class customer experiences for our Solutions Group customers.

You will guide the group through sales, service, and billing processes, ensuring speed, clarity, and quality in every interaction. The role requires strong people management, sales and service knowledge, and the ability to coach and develop National Account Specialists.

Qualifications

• Associate degree or equivalent in Business Administration, Finance, or Accounting

Responsibilities

• Monitor the Call Management System to ensure proper coverage.
• Generate monthly metrics and scorecard reporting.
• Hire, train, and supervise Solutions Group Specialists.
• Drive team accountability and performance delivery.
• Provide swift, customer-centric resolutions for escalations.
• Build cross-functional relationships to improve customer experience.

Skills

People management

Customer service

Leadership

Coaching

Communication

Problem solving

Education

2 Year / Associate degree

Tools

Microsoft Office

CRM

Job description

United Site Services, Inc. is seeking a Solutions Group Supervisor to lead the team that ensures world-class customer experiences for our Solutions Group customers.

You will guide the group through sales, service, and billing processes, ensuring speed, clarity, and quality in every interaction. The role requires strong people management, sales and service knowledge, and the ability to coach and develop National Account Specialists.