Solutions Group Supervisor: Customer Experience Leader

United Site Services; Meridian (ID); On-site; USD 67,000 - 97,000; Full time

Benefits offered by this job

Holiday & Paid Time Off

Medical/Pharmacy

Dental

Job summary

United Site Services is seeking a Solutions Group Supervisor to lead the team in delivering world-class customer experiences for Solutions Group clients. You will guide sales, service, and billing processes, ensuring speed, clarity, and quality in every contact.

The role emphasizes people management, process knowledge across USS products, and building strong cross-functional partnerships to enhance wallet share and customer satisfaction.

Qualifications

• Minimum 2 year / Associate degree or equivalent combination of education and experience in Business Administration, Finance, Accounting
• 6+ years of experience in customer service field or equivalent
• Proven leadership and people-management abilities
• Strong safety awareness and entrepreneurial spirit
• Excellent communication and problem-solving skills

Responsibilities

• Monitor the Call Management System to ensure proper coverage
• Generate monthly metrics and scorecard reporting
• Track and approve employees in the payroll system
• Build cross-functional relationships to ensure excellent experience delivery
• Provide swift, customer-centric resolutions for escalations
• Drive National Account Specialists team accountability and performance
• Monitor calls to observe customer experience skills and accuracy
• Educate Specialists on expanding customer spend
• Assist with processing quotes, orders, and customer requests

Skills

Customer service

Leadership

Team management

Communication

Industry knowledge

Microsoft Office

CRM

Education

2 Year / Associate degree in Business Admin, Finance or Accounting

Tools

Microsoft Office

CRM

Job description

United Site Services is seeking a Solutions Group Supervisor to lead the team in delivering world-class customer experiences for Solutions Group clients. You will guide sales, service, and billing processes, ensuring speed, clarity, and quality in every contact.

The role emphasizes people management, process knowledge across USS products, and building strong cross-functional partnerships to enhance wallet share and customer satisfaction.