Solutions Engineering Manager

attio; New York (NY); On-site; USD 150,000 - 230,000; Full time

Job summary

Attio is seeking a growth-focused Solutions Engineering Manager in New York to lead SMB and Mid-Market SEs across pre-sales discovery, architecture design, and post-sale onboarding. You will drive scalable processes, partner with AE teams on pipeline strategy, and mentor engineers to elevate customer outcomes.

You will shape onboarding frameworks, champion enablement, and push AI-driven improvements in the GTME toolkit while collaborating with Product and Engineering to incorporate customer

Qualifications

• 4–5 years as an individual-contributor Solutions Engineer, Sales Engineer, or Solutions Consultant at a B2B SaaS company.
• 2+ years directly managing a team of Solutions Engineers or Sales Engineers.
• Track record of building process and enablement for a growing team as product and GTM motions evolve.
• Strong technical and data fluency across APIs, data models, and integrations; ability to coach SEs on these concepts.
• Passionate technologist, builder, and learner, especially in AI within GTME tools.

Responsibilities

• Hire, coach, and manage a team of SMB and Mid-Market Solutions Engineers and set high onboarding standards.
• Partner with AE Managers on joint pipeline ownership and serve as an executive sponsor on large deals.
• Own the onboarding framework and scale it as the team grows and moves up market.
• Champion enablement programs: demos, POC, onboarding frameworks, playbooks, AI tooling, and training materials.
• Represent customer feedback to Product and Engineering across functions.

Skills

Team management

Pre-sales

Post-sales onboarding

Data fluency

APIs & integrations

AI tooling

Cross-functional work

CRM tooling

Tools

APIs

CRM tooling

GTM tooling

Job description

Attio is the CRM for agentic revenue. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need. We've raised $116M from some of the world's best investors: GV (Google Ventures), Redpoint, Balderton, Point Nine, and 01A.

We hire builders who thrive on complex technical challenges, hold themselves to a high bar, and genuinely care about delighting the people who use what they build. The team here brings sharp judgement, real craft, and the drive to do exceptional work. We're obsessed about the details and energized by the frontier.

If you want to do the best work of your career, this is the right place.

About the role

Attio's core differentiation is its ability to adapt to each customer's unique GTM motion. That puts Solutions Engineers at the forefront of driving value for prospects and customers, helping them tailor the platform to their business and driving close rates, adoption, and retention along the way.

This is a foundational people-manager hire: you'll bring scale, efficiency, and consistency to the team as it grows from a group of early, first-in-the-door SEs into a global, scaled org. You'll own and grow a team of SMB and Mid-Market Solutions Engineers who split their time between pre-sales technical evaluation (discovery, custom demos, architecture design, proof-of-concept programs) and post-sale onboarding (data model design, data migration, GTM stack integration, workspace configuration, and end-user training) for newly signed customers.

We're looking for a leader who's strategic, detail-oriented, and a proactive mentor.

What you'll do

• Hire, coach, and manage a team of SMB and Mid-Market Solutions Engineers, and set the bar for great technical evaluations and onboarding at Attio
• Champion your team as true partners to AEs across the deal cycle through joint discovery, evaluation planning, and deal strategy, with SEs owning the product evaluation
• Partner with AE Managers on joint ownership of the pipeline, and serve as an executive sponsor on large deals
• Own the quality and consistency of our onboarding framework while scaling it for a growing team and maturing it as we move up market
• Champion enablement and programs across the team: demo environments, POC and onboarding frameworks, playbooks, AI tooling and automation, and training materials
• Represent customer and prospect feedback cross-functionally with Product and Engineering

What you'll bring

• 4-5 years of experience as an individual-contributor Solutions Engineer, Sales Engineer, or Solutions Consultant at a B2B SaaS company, ideally with exposure to both pre-sales and post-sale/onboarding work
• 2+ years directly managing a team of Solutions or Sales Engineers
• A track record of building process and enablement for a growing team, and innovating as our product and GTM motions evolve
• Strong technical and data fluency across traditional no- and low-code SaaS ecosystems, including data model design, APIs, and integrations, as well as the ability to coach SEs on these concepts.
• A passionate technologist, builder, and learner, especially in the realm of AI. SEs and SE managers at Attio are expected to continually push the bounds of what’s possible for our own team and our customers using our product, AI, and other tools in the rapidly evolving GTME toolkit.
• Clear experience working cross-functionally on strategic projects
• Comfort operating in both a pre-sales, deal-critical environment and a post-sale, customer-success-adjacent one
• Experience with CRM or broader GTM tooling is a strong plus

What Does the Hiring Process Look Like?

1. Talent Introduction
2. Hiring Manager Interview
3. Technical Exercise
4. Meet the Team: Three focused conversations with key stakeholders
5. Executive Leadership Conversation
6. References & Offer