Solutions Engineer - Western US

CTERA; Colorado; On-site; USD 120,000 - 160,000; Full time

Job summary

CTERA is seeking an experienced Sales Engineer to support enterprise data storage and cloud solutions across North America. You will articulate technical value, design solutions, and deliver demonstrations to customers and partners.

The role requires strong storage, virtualization, and networking expertise, with up to 50% travel. You will collaborate with Sales Engineering and Customer Success teams to ensure successful deployments and ongoing support.

Qualifications

• 5+ years’ experience as a Sales Engineer in the storage and/or cloud industries.
• Strong presentation and technical analysis skills.
• Up to 50% travel with some overnight stays.
• Storage experience – NAS, file systems, object storage. Protocols: CIFS/SMB, NFS.
• Cloud or virtualization experience – 2+ years in VMware or AWS/Azure Certified Solution Architect.
• Networking/Firewall experience – TCP/IP, HTTP, TLS, DNS, LDAP, SAML v2; Wireshark.
• Operating systems – Windows and Linux (RHEL, CentOS, Ubuntu).
• Experience with enterprise backup and recovery platforms.
• Documentation experience to edit guides, sales presentations, network diagrams, and asset management.

Responsibilities

• Provide product, service, or equipment technical and engineering information by answering questions and requests.
• Provide technical sales support throughout the sales cycle, including RFI/RFP responses, design, sizing, and more.
• Establish and maintain relationships with customers and partners.
• Resolve complex issues using professional concepts and company objectives.
• Deliver technical presentations explaining products and services to customers and prospects.
• Collaborate with sales teams to understand customer requirements and provide technical sales support.
• Conduct proof of concepts (POCs) with clear SOW and success criteria.
• Transfer knowledge to customers by delivering demos and hands-on training sessions.
• Document product feedback and requests for enhancements (RFEs) for Product Management.
• Submit orders by conferring with technical support staff.

Skills

Storage systems knowledge

Presentation skills

Technical analysis

Customer engagement

Networking knowledge

Education

Datacenter Virtualization Certification

AWS/Azure Solutions Architect Certification

Tools

VMware

AWS

Azure

Wireshark

NFS/CIFS protocols

Job description

Preferred location: Colorado, Arizona, or Utah. CTERA provides a foundation for enterprise data. We erase the boundaries across edge and cloud environments and unify file and object storage, while powering human collaboration alongside AI-driven systems. The result is a unified, secure, intelligent data fabric that transforms fragmented data silos into information accessible everywhere, on any device. Our software-defined intelligent data platform powers global file services for some of the world’s most demanding organizations — distributed enterprises, government agencies, healthcare systems, and media companies. With deep AI integrations and a growing presence across cloud hyperscalers and OEM partnerships, we’re shaping how the next generation of data infrastructure gets deployed and managed. We’re a ~200-person company with the energy of a growth-stage business and the credibility of a proven platform.

Requirements

• 5+ years’ experience as a Sales Engineer in the storage and/or cloud industries
• Strong presentation and technical analysis skills
• Up to 50% travel with some overnight stays
• Storage experience – network-attached storage (NAS), file systems, object storage. Protocols: CIFS/SMB, NFS. Background in deploying, securing and managing file servers, backup & archiving software.
• Cloud or virtualization experience – 2+ years’ experience in VMware (Datacenter Virtualization Certification) or AWS / Azure Certified Solution Architect
• Networking / Firewall experience – Proven knowledge of the TCP/IP stack and the following protocols: HTTP, TLS, DNS, LDAP and SAML v2. Experience in using network troubleshooting tools such as Wireshark.
• Operating systems – Microsoft Windows Desktop and Server Platforms (Roles: ADDS & DNS) and Linux (RHEL, CentOS, Ubuntu)
• Practical experience with enterprise backup and recovery platforms
• Documentation experience to edit guides, sales presentations, network configuration diagrams, and asset management

Responsibilities

• Provide product, service, or equipment technical and engineering information by answering questions and requests
• Provide technical sales support throughout the sales cycle. This entails qualifying opportunities, selling the solution on its technical merits, replying to RFI’s and RFP’s, establishing the proposed solution design, sizing the solution, and more
• Establish and maintain personal rapport and relationships with customers and partners
• Use professional concepts and company objectives to resolve complex issues in creative and effective ways
• Support the sales teams by delivering technical presentations explaining our products & services to customers and prospective clients
• Collaborate with sales teams to understand the customer requirements and provide technical-sales support
• Conduct proof of concepts (POC’s) with a clearly written and communicated scope of work (SOW) and success criteria.
• Transfer knowledge to customers & partners by delivering demos and conducting hands-on training sessions
• Collect and document product feedback and requests for enhancements (RFE’s) for CTERA’s Product Management team
• Submits orders by conferring with technical support staff