Solutions Engineer: Tech BD & Demos Lead

REDCOM Laboratories, Inc.; Town of Victor (NY); Hybrid; USD 64,000 - 70,000; Full time

Job summary

REDCOM Laboratories, Inc. is seeking a Solutions Engineer to act as a product expert, support BD and sales opportunities, and deliver technical demonstrations across customer sites.

This hybrid, full-time role requires travel and strong knowledge of SIP, IP networking, and security, with a focus on timely communication and high-fidelity technical support. The ideal candidate will stay current with roadmaps, design and implement solutions, and mentor teams through curriculum development and

Qualifications

• AAS or BS in a related technical discipline and 3-6 years of relevant experience OR similar level advanced knowledge through industry certification or military program of study and 7+ years of relevant experience.
• Working knowledge of IP networking.
• Working knowledge of the Session Initiation Protocol (SIP).
• Basic knowledge of the eXtensible Messaging and Presence Protocol (XMPP).
• Working knowledge of Wireshark.
• Basic knowledge of Session Border Controllers (SBC).
• Working knowledge of radio (RF) networks.
• Basic knowledge of virtualization/hypervisors.
• Working knowledge of Microsoft applications including Word, Excel, Power Point, and Teams.
• Strong communication and interpersonal skills.
• Strong problem-solving and analytical skills.

Responsibilities

• Acquire and maintain a comprehensive understanding of current REDCOM product set.
• Learn technologies relevant to REDCOM products (e.g. SIP, IP networking, network security) and earn industry certifications where appropriate.
• Stay current with the development roadmap to include new features/capabilities in development.
• Stay up to date on emerging technologies.
• Conduct interoperability testing of non-REDCOM products, technologies, and solutions.
• Design, install, configure, and maintain portable product/capability demonstration kits.
• Design, install, configure, and maintain product/capability network in the Center of Excellence.
• Provide remote, over the phone, or in-person technical support.
• Answer routine technical questions remotely and on-site.
• Conduct research to answer non-routine questions remotely and on-site.
• Troubleshoot, diagnose, and resolve technical issues remotely and on-site.
• Prepare and deliver instructor led technical training virtually, on-site, or at customer site.
• Externally to include new and current customers.
• Internally for new and current employees.
• Develop and maintain product and capability training curriculum.
• Act as the primary technical lead for BD, Sales, and PM opportunities.
• Lead technical conversations to determine customer requirements and design a solution.
• Assist the BD Team with closing opportunities and growing REDCOM revenue.

Skills

IP networking

SIP

XMPP

Wireshark

SBC

RF networks

Virtualization

MS Office

Communication

Troubleshooting

Education

AAS/BS in related technical discipline

3-6 years of relevant experience or 7+ years with certifications

Job description

REDCOM Laboratories, Inc. is seeking a Solutions Engineer to act as a product expert, support BD and sales opportunities, and deliver technical demonstrations across customer sites.

This hybrid, full-time role requires travel and strong knowledge of SIP, IP networking, and security, with a focus on timely communication and high-fidelity technical support. The ideal candidate will stay current with roadmaps, design and implement solutions, and mentor teams through curriculum development and