Solutions Engineer - Military Communications & Tech Lead

REDCOM

Town of Victor (NY)

On-site

USD 64,000 - 82,000

Full time

11 days ago

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Job summary

REDCOM, a leader in reliable communications solutions, seeks a Solutions Engineer to become a product expert, understand capabilities, and drive deployments across military, government, and telecom clients. Travel for on-site presentations and demonstrations is a key part of the role.

You will translate technical requirements into tailored solutions, stay current with the roadmap, and collaborate with Business Development, Sales, and Program Management to win opportunities and expand REDCOM

Qualifications

AAS or BS in a related technical discipline and 3-6 years of relevant experience OR similar level advanced knowledge through industry certification or military program of study and 7+ years of relevant experience.
Working knowledge of IP networking.
Working knowledge of SIP.
Basic knowledge of XMPP.
Working knowledge of Wireshark.
Basic knowledge of Session Border Controllers (SBC).
Working knowledge of radio (RF) networks.
Basic knowledge of virtualization/hypervisors.
Working knowledge of Microsoft applications including Word, Excel, PowerPoint, and Teams.
Strong communication and interpersonal skills.
Strong problem-solving and analytical skills.

Responsibilities

Acquire and maintain a comprehensive understanding of current REDCOM product set.
Learn technologies relevant to REDCOM products and solutions (e.g. SIP, IP networking, network security).
Stay current with the development roadmap to include new features/capabilities.
Stay up to date on emerging technologies.
Conduct interoperability testing of non-REDCOM products, technologies, and solutions.
Design, install, configure, and maintain portable product/capability demonstration kits.
Design, install, configure, and maintain product/capability network in the Center of Excellence.
Provide remote, over the phone, or in-person technical support.
Answer routine questions technical questions both remotely and on-site.
Conduct research as necessary to answer non-routine questions.
Troubleshoot, diagnose, and resolve technical issues both remotely and on-site.
Prepare and deliver instructor lead technical training virtually, on-site, or at customer site.
Externally to include new and current customers.
Internally for new and current employees.
Develop and maintain product and capability training curriculum.
Act as the primary technical lead for Business Development (BD), Sales, and Program Management (PM) opportunities.
Lead technical conversations to determine customer requirements.
Design a solution to meet requirements utilizing our product set.
Assist the BD Team with closing opportunities and growing REDCOM revenue.