SOLUTIONS ENGINEER

REDCOM Laboratories, Inc.; Town of Victor (NY); Hybrid; USD 64,000 - 70,000; Full time

Job summary

REDCOM Laboratories, Inc. is seeking a Solutions Engineer to act as a product expert, support BD and sales opportunities, and deliver technical demonstrations across customer sites.

This hybrid, full-time role requires travel and strong knowledge of SIP, IP networking, and security, with a focus on timely communication and high-fidelity technical support. The ideal candidate will stay current with roadmaps, design and implement solutions, and mentor teams through curriculum development and

Qualifications

• AAS or BS in a related technical discipline and 3-6 years of relevant experience OR similar level advanced knowledge through industry certification or military program of study and 7+ years of relevant experience.
• Working knowledge of IP networking.
• Working knowledge of the Session Initiation Protocol (SIP).
• Basic knowledge of the eXtensible Messaging and Presence Protocol (XMPP).
• Working knowledge of Wireshark.
• Basic knowledge of Session Border Controllers (SBC).
• Working knowledge of radio (RF) networks.
• Basic knowledge of virtualization/hypervisors.
• Working knowledge of Microsoft applications including Word, Excel, Power Point, and Teams.
• Strong communication and interpersonal skills.
• Strong problem-solving and analytical skills.

Responsibilities

• Acquire and maintain a comprehensive understanding of current REDCOM product set.
• Learn technologies relevant to REDCOM products (e.g. SIP, IP networking, network security) and earn industry certifications where appropriate.
• Stay current with the development roadmap to include new features/capabilities in development.
• Stay up to date on emerging technologies.
• Conduct interoperability testing of non-REDCOM products, technologies, and solutions.
• Design, install, configure, and maintain portable product/capability demonstration kits.
• Design, install, configure, and maintain product/capability network in the Center of Excellence.
• Provide remote, over the phone, or in-person technical support.
• Answer routine technical questions remotely and on-site.
• Conduct research to answer non-routine questions remotely and on-site.
• Troubleshoot, diagnose, and resolve technical issues remotely and on-site.
• Prepare and deliver instructor led technical training virtually, on-site, or at customer site.
• Externally to include new and current customers.
• Internally for new and current employees.
• Develop and maintain product and capability training curriculum.
• Act as the primary technical lead for BD, Sales, and PM opportunities.
• Lead technical conversations to determine customer requirements and design a solution.
• Assist the BD Team with closing opportunities and growing REDCOM revenue.

Skills

IP networking

SIP

XMPP

Wireshark

SBC

RF networks

Virtualization

MS Office

Communication

Troubleshooting

Education

AAS/BS in related technical discipline

3-6 years of relevant experience or 7+ years with certifications

Job description

ABOUT US:

At REDCOM, our mission is to design the most reliable and innovative communications solutions for customers that span all branches of the U.S. military, government agencies, public safety organizations, and telecom service providers. After 45 years in business, we are still in growth mode. We’re looking for a technical solutions engineer to join our team and support our business development and sales opportunities.

Business Development

FULL TIME, EXEMPT

HYBRID Role

OPPORTUNITY AT A GLANCE:

In this position, you will be a product expert. REDCOM Solutions Engineers are responsible to ensure understanding of our product, its capabilities, and our roadmap for implementation and applications. This position will allow you to use your skills and knowledge in the areas of emerging technology, military program knowledge, SIP, IP networking, network security, and much more. The ability in this position to merge these skills and knowledge with presentations and communication is another aspect of the role. Travel to customers, and potential customers, on-site presentations, and demonstrations of REDCOM products and usage are key components to the success of all Solutions Engineers. The best candidate will have keen attention to detail and a willingness to learn, with a focus on timely and accurate communication and sound technical skills.

Essential Functions:

• Acquire and maintain a comprehensive understanding of current REDCOM product set.
  • This includes maintaining an understanding of capabilities and solutions provided by existing products.
• Learn technologies relevant to REDCOM products and solutions (e.g. SIP, IP networking, network security, etc.) and earn industry certifications where appropriate.
• Stay current with the development roadmap to include new features/capabilities that are currently in development.
• Stay up to date on emerging technologies.
• Conduct interoperability testing of non-REDCOM products, technologies, and solutions.
• Design, install, configure, and maintain portable product/capability demonstration kits.
• Design, install, configure, and maintain product/capability network in the Center of Excellence.
• Provide remote, over the phone, or in-person technical support.
• Answer routine questions technical questions both remotely and on-site.
• Conduct research as necessary to answer non-routine questions both remotely and on-site.
• Troubleshoot, diagnose, and resolve technical issues both remotely and on-site.
• Prepare and deliver instructor lead technical training virtually, on-site, or at customer site.
• Externally to include new and current customers.
• Internally for new and current employees.
• Develop and maintain product and capability training curriculum.
• Act as the primary technical lead for Business Development (BD), Sales, and Program Management (PM) opportunities.
• Lead technical conversations to determine customer requirements.
• Design a solution to meet requirements utilizing our product set.
• Assist the BD Team with closing opportunities and growing REDCOM revenue.

Knowledge & Skills That Are Required to Fulfill the Essential Functions

• Knowledge
• AAS or BS in a related technical discipline and 3-6 years of relevant experience OR similar level advanced knowledge through industry certification or military program of study and 7+ years of relevant experience.
• Required Skills:
• Working knowledge of IP networking.
• Working knowledge of the Session Initiation Protocol (SIP).
• Basic knowledge of the eXtensible Messaging and Presence Protocol (XMPP).
• Working knowledge of Wireshark.
• Basic knowledge of Session Border Controllers (SBC).
• Working knowledge of radio (RF) networks.
• Basic knowledge of virtualization/hypervisors.
• Working knowledge of Microsoft applications including (Word, Excel, Power Point, and Teams).
• Strong communication and interpersonal skills.
• Strong problem-solving and analytical skills.

Other Duties

In addition to Other Duties for the Associate Solutions Engineer.

• Assist the BD, Sales, and PM teams in finding and responding to opportunities.

Special Working Conditions

• Must be able to travel both domestically and internationally as needed.
• Must be eligible to obtain secret-level clearance as needed.
• Must be prepared to travel 25-30% annually.
• May require extended work hours to meet project or customer requirements.
• Must be available to answer customer calls 24/7 on a 7-day rotational basis.
• Willingness to be available to assist the on-call person 24/7/365 except during approved time off.

Physical Requirements

• Must be able to work at a computer workstation for extended periods of time.
• Will be required to support trade shows which will involve some manual labor for booth/equipment setup and tear down. The ability to carry up to 50 pounds is required for this role.
• Will be required to support demonstrations and site surveys at customer locations. Customer locations will vary including environmental (indoors and outdoors), building conditions, etc. The activities may require the ability to repeatedly kneel, crouch, reach, push, pull, lift, etc.

Organizational Context

• Positions reporting directly to this position:
• None

The wage range for this role considers the range of qualifications that are considered in making compensation decisions including but not limited to skill sets; experience and training; education and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each position.

Associate Solutions Engineer: Hiring Range $63,500 - $70,000

Solutions Engineer: Hiring Range $73,000 - $81,500