Solutions Engineer

Bolster, Inc; United States; À distance; USD 120 000 - 150 000; Plein temps

Avantages offerts par ce poste

Excellent medical, dental, and vision

Flexible time off + paid holidays

Equity + 401(k) plan

Résumé du poste

Bolster, Inc. is seeking a Solutions Engineer to partner with Sales and help customers understand, evaluate, and validate Bolster's platform. You will translate requirements into solutions, deliver product demonstrations, and lead proof-of-value engagements with prospective customers.

This remote role spans discovery through adoption, collaborating with Product, Engineering, and Customer Success to build reusable technical resources while staying current on digital risk and online fraud trends.

Qualifications

• 5+ years in Solutions Engineering, Sales Engineering, Security Engineering, or similar client-facing tech role.
• Experience supporting SaaS, cybersecurity, or other technical enterprise solutions.
• Cybersecurity concepts and technologies knowledge, esp. digital risk, phishing, threat intel, or ESMS.
• Ability to quickly learn products, APIs, integrations, and customer environments.
• Experience delivering product demos and conducting technical evaluations or POCs.
• Translate tech capabilities into customer outcomes and business value.
• Strong written and verbal communication for technical and business audiences.
• Troubleshoot technical issues and collaborate to find solutions.
• Organizational skills for multiple evaluations in a fast-paced setting.
• Collaborative with Sales, Product, Engineering, and Customer Success teams.

Responsabilités

• Partner with Account Executives as the primary technical resource throughout the sales process, from discovery through technical validation and close.
• Conduct technical discovery to understand customer environments, security challenges, workflows, integration requirements, and success criteria.
• Translate customer requirements into solutions using Bolster's platform and capabilities.
• Deliver engaging product demonstrations, technical presentations, and workshops tailored to customer use cases and priorities.
• Plan and execute proof-of-value engagements, including defining scope and success criteria, configuring the solution, troubleshooting technical issues, and presenting results.
• Help customers understand deployment requirements, APIs, integrations, data flows, authentication, and other technical considerations.
• Address technical questions and objections throughout the evaluation process and clearly communicate Bolster's capabilities and differentiators.
• Partner with Customer Success to support a smooth handoff from pre-sales evaluation to implementation and adoption.
• Collaborate with Product and Engineering to communicate customer feedback, product requirements, and technical challenges identified during sales engagements.
• Develop and maintain reusable technical resources, including demo environments, integration examples, technical documentation, and enablement materials.
• Stay current on cybersecurity trends, competitive solutions, and evolving customer requirements related to digital risk and online fraud.
• Perform other duties and responsibilities as assigned by management

Connaissances

Customer-facing technical role

SaaS

Cybersecurity knowledge

APIs & integrations

Product demonstrations

Proof-of-value

Technical discovery

Stakeholder communication

Cross-functional collaboration

Problem solving

Description du poste

The Solutions Engineer is a customer-facing technical partner who works closely with Sales to help prospective customers understand, evaluate, and successfully validate Bolster's platform. This role combines technical expertise, strong communication skills, and a consultative approach to uncover customer needs, demonstrate relevant capabilities, and guide customers through technical evaluations.

The Solutions Engineer supports the sales cycle from technical discovery through solution validation, including product demonstrations, proof-of-value engagements, integrations, and technical due diligence. This role also serves as an important connection between customers and Bolster's Product, Engineering, and Customer Success teams by sharing feedback and helping ensure a smooth transition from evaluation to adoption.

Location: Remote (U.S. only)

Work Authorization: Candidates must be authorized to work in the United States. We are not able to sponsor visas or provide employment-based immigration support for this position now or in the future.

Key Responsibilities

• Partner with Account Executives as the primary technical resource throughout the sales process, from discovery through technical validation and close.
• Conduct technical discovery to understand customer environments, security challenges, workflows, integration requirements, and success criteria.
• Translate customer requirements into solutions using Bolster's platform and capabilities.
• Deliver engaging product demonstrations, technical presentations, and workshops tailored to customer use cases and priorities.
• Plan and execute proof-of-value engagements, including defining scope and success criteria, configuring the solution, troubleshooting technical issues, and presenting results.
• Help customers understand deployment requirements, APIs, integrations, data flows, authentication, and other technical considerations.
• Address technical questions and objections throughout the evaluation process and clearly communicate Bolster's capabilities and differentiators.
• Partner with Customer Success to support a smooth handoff from pre-sales evaluation to implementation and adoption.
• Collaborate with Product and Engineering to communicate customer feedback, product requirements, and technical challenges identified during sales engagements.
• Develop and maintain reusable technical resources, including demo environments, integration examples, technical documentation, and enablement materials.
• Stay current on cybersecurity trends, competitive solutions, and evolving customer requirements related to digital risk and online fraud.
• Perform other duties and responsibilities as assigned by management

Required Qualifications

• 5+ years of experience in Solutions Engineering, Sales Engineering, Security Engineering, or a related customer-facing technical role.
• Experience supporting SaaS, cybersecurity, or other technical solutions in enterprise customer environments.
• Working knowledge of cybersecurity concepts and technologies, preferably including digital risk protection, phishing, brand impersonation, threat intelligence, external attack surface management, or related disciplines.
• Strong technical aptitude with the ability to quickly learn products, APIs, integrations, and customer environments.
• Experience delivering product demonstrations and conducting technical evaluations or proof-of-value engagements.
• Ability to translate technical capabilities into customer outcomes and business value.
• Strong written and verbal communication skills with the ability to engage both technical and business audiences.
• Ability to troubleshoot technical issues and work collaboratively with internal teams to identify solutions.
• Strong organizational skills and the ability to manage multiple customer evaluations and priorities in a fast-paced environment.
• Collaborative approach and experience working with Sales, Product, Engineering, and Customer Success teams.

Why Join Bolster?

Bolster is redefining fraud and brand protection. Our AI-driven SaaS platform detects and takes down phishing and scam sites in real time, protecting the world’s top brands and millions of consumers.

Our culture values collaboration, curiosity, and ownership - every team member has a voice and an impact. We believe in building elegant, scalable solutions while maintaining a spirit of experimentation and fun.

Learn more about our cultural values: bolster.ai/about-us

What we offer:

• Excellent medical, dental, and vision insurance
• Flexible time off + paid holidays.
• Equity + 401(k) plan

Equal Opportunity Employer

Bolster is committed to fostering an inclusive workplace and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable law.