Solutions Engineer

Cervin; Northern (KY); Hybrid; USD 100,000 - 250,000; Full time

Benefits offered by this job

Excellent medical, dental, and vision

Equity + 401(k) plan

Flexible time off + paid holidays

Job summary

Bolster is redefining fraud and brand protection. The Solutions Engineer acts as a customer-facing technical partner who helps prospects understand and validate the platform, through demonstrations, discovery, and PoV engagements.

Remote in the U.S., you will support a fast-paced sales cycle, translating complex requirements into actionable solutions and collaborating with Product, Engineering, and Customer Success to ensure a smooth evaluation-to-adoption path.

Qualifications

• 5+ years in Solutions/Sales Engineering or related customer-facing technical role.
• Experience supporting SaaS, cybersecurity, or enterprise solutions.
• Working knowledge of cybersecurity concepts and technologies.
• Strong ability to translate technical capabilities into customer value.
• Excellent written and verbal communication for technical and business audiences.

Responsibilities

• Partner with Account Executives as the primary technical resource throughout the sales process.
• Conduct technical discovery to understand environments, security, integrations, and success criteria.
• Translate customer requirements into Bolster platform solutions and capabilities.
• Deliver engaging product demonstrations, technical presentations, and workshops.
• Plan and execute proof-of-value engagements with defined scope and success criteria.
• Help customers understand deployment requirements, APIs, integrations, and data flows.

Skills

Customer-facing experience

Product demonstrations

Technical discovery

SaaS cybersecurity knowledge

Communication skills

Sales collaboration

Job description

The Solutions Engineer is a customer-facing technical partner who works closely with Sales to help prospective customers understand, evaluate, and successfully validate Bolster’s platform. This role combines technical expertise, strong communication skills, and a consultative approach to uncover customer needs, demonstrate relevant capabilities, and guide customers through technical evaluations.

The Solutions Engineer supports the sales cycle from technical discovery through solution validation, including product demonstrations, proof-of-value engagements, integrations, and technical due diligence. This role also serves as an important connection between customers and Bolster’s Product, Engineering, and Customer Success teams by sharing feedback and helping ensure a smooth transition from evaluation to adoption.

Location: Remote (U.S. only)

Work Authorization: Candidates must be authorized to work in the United States. We are not able to sponsor visas or provide employment-based immigration support for this position now or in the future.

Key Responsibilities

• Partner with Account Executives as the primary technical resource throughout the sales process, from discovery through technical validation and close.
• Conduct technical discovery to understand customer environments, security challenges, workflows, integration requirements, and success criteria.
• Translate customer requirements into solutions using Bolster’s platform and capabilities.
• Deliver engaging product demonstrations, technical presentations, and workshops tailored to customer use cases and priorities.
• Plan and execute proof-of-value engagements, including defining scope and success criteria, configuring the solution, troubleshooting technical issues, and presenting results.
• Help customers understand deployment requirements, APIs, integrations, data flows, authentication, and other technical considerations.
• Address technical questions and objections throughout the evaluation process and clearly communicate Bolster’s capabilities and differentiators.
• Partner with Customer Success to support a smooth handoff from pre-sales evaluation to implementation and adoption.
• Collaborate with Product and Engineering to communicate customer feedback, product requirements, and technical challenges identified during sales engagements.
• Develop and maintain reusable technical resources, including demo environments, integration examples, technical documentation, and enablement materials.
• Stay current on cybersecurity trends, competitive solutions, and evolving customer requirements related to digital risk and online fraud.
• Perform other duties and responsibilities as assigned by management

Required Qualifications

• 5+ years of experience in Solutions Engineering, Sales Engineering, Security Engineering, or a related customer-facing technical role.
• Experience supporting SaaS, cybersecurity, or other technical solutions in enterprise customer environments.
• Working knowledge of cybersecurity concepts and technologies, preferably including digital risk protection, phishing, brand impersonation, threat intelligence, external attack surface management, or related disciplines.
• Strong technical aptitude with the ability to quickly learn products, APIs, integrations, and customer environments.
• Experience delivering product demonstrations and conducting technical evaluations or proof-of-value engagements.
• Ability to translate technical capabilities into customer outcomes and business value.
• Strong written and verbal communication skills with the ability to engage both technical and business audiences.
• Ability to troubleshoot technical issues and work collaboratively with internal teams to identify solutions.
• Strong organizational skills and the ability to manage multiple customer evaluations and priorities in a fast-paced environment.
• Collaborative approach and experience working with Sales, Product, Engineering, and Customer Success teams.

Why Join Bolster?

Bolster is redefining fraud and brand protection. Our AI-driven SaaS platform detects and takes down phishing and scam sites in real time, protecting the world’s top brands and millions of consumers.

Our culture values collaboration, curiosity, and ownership — every team member has a voice and an impact. We believe in building elegant, scalable solutions while maintaining a spirit of experimentation and fun.

Learn more about our cultural values: bolster.ai/about-us

What we offer:

• Excellent medical, dental, and vision insurance
• Flexible time off + paid holidays.
• Equity + 401(k) plan

Equal Opportunity Employer

Bolster is committed to fostering an inclusive workplace and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable law.

100000 - 250000 USD a year

This range reflects the anticipated base salary for candidates hired to work in California. Actual compensation will be determined based on factors including, but not limited to, relevant experience, skills, qualifications, education, geographic location (where applicable), and business needs. This position may also be eligible for incentive compensation, equity, and a comprehensive benefits package.