Solutions Engineer

Riverbed Technology; Massachusetts; Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Flexible workplace policies

Learning and development resources

Wellness programs

Job summary

Riverbed Technology is seeking a Solutions Engineer to work in a highly technical pre‑sales environment. The role involves creating technical solutions and collaborating with sales to drive business success. Ideal candidates should have prior experience in pre-sales and a strong understanding of enterprise sales cycles.

Benefits include flexible workplace policies and wellness programs crafted for employee support. Join Riverbed and drive success with our innovative observability platform.

Qualifications

• Experience in a pre‑sales role, with understanding of enterprise sales cycles.
• Knowledge of industry technologies and product offerings.
• Proven consultative skills from performance engineering engagements.

Responsibilities

• Serve as the technical subject matter expert throughout the sales process.
• Collaborate with the Sales team and jointly own the sales cycle.
• Identify requirements for additional resources from customers.
• Create value-based proposals addressing business drivers and pain points.
• Build strong relationships with key contacts in the partner ecosystem.

Skills

Experience in a pre‑sales role

Understanding of enterprise sales cycles

Consultative skills

Outgoing personality

Job description

Riverbed, the leader in AIOps for observability, helps organizations optimize their users’ experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection, AI, and machine learning, Riverbed’s AI‑powered observability platform and solutions optimize digital experiences and greatly improve IT efficiency. Riverbed also offers industry‑leading acceleration solutions that provide fast, agile, secure acceleration of any app over any network to users anywhere.

Position

Title: Solutions Engineer

Location: US - Texas or NorthEast

Technology Specialization: Unified Observability

Riverbed is looking to hire Solutions Engineers to function in a highly technical pre‑sales environment, creating technical solutions to solve business problems for global enterprises.

What You Will Do

• Serve as the technical subject matter expert throughout the sales process, owning and managing various pre‑sales activities – including technical presentations, demonstrations, and proof‑of‑concept projects.
• Collaborate with the Sales team, jointly owning the sales cycle and account plan.
• Help to drive deeper & wider into the account – identifying requirements for additional resources from other departments within the customer, exploring customer alternatives (i.e., other means of handling their current requirements), and identifying potential internal sponsors.
• Understand and document customer business & technical requirements and use them to create value‑based proposals, addressing business drivers & pain points – guiding the technical sales cycle towards a technical close & a business win.
• Build strong relationships with key contacts in the partner ecosystem. Work with the Channel Sales team to build and strengthen relationships with partners; oversee product and solutions training and enablement of the partner ecosystem so that they can be leveraged to help drive opportunities to technical close.

What Makes You an Ideal Candidate

• Experience in a pre‑sales role, with a deep understanding of enterprise sales cycles and various selling strategies.
• Relevant competitive knowledge – i.e., industry, technologies and product offerings, evolving technologies, and threats.
• Proven consultative skills from prior performance engineering engagements in presales or professional services.
• Able to travel 20% – 40%.
• Outgoing personality and passionate about technical sales and working with customers.

What We Offer

Our employee benefits include flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives. Global employee wellness programs are crafted to support the physical, emotional, and financial well‑being of our employees. Benefits & perks vary by country.

Equal Employment Opportunity

Riverbed is an equal employment opportunity/affirmative action (EEO/AA) employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, physical disability (including HIV and AIDS), mental disability, medical condition, pregnancy or childbirth (including breastfeeding), genetics, marital status, veteran status or any other basis protected by and in accordance with applicable federal, state and local laws.