Solutions Engineer

Riverbed Technology; Pennsylvania; On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Flexible workplace policies

Employee resource groups

Learning and development resources

Job summary

Riverbed Technology is seeking a Solutions Engineer to work in a dynamic pre-sales environment, focusing on technical solutions for global enterprises. The ideal candidate will have experience in pre-sales, a strong understanding of enterprise sales cycles, and the ability to document customer requirements effectively.

Benefits include flexible workplace policies and programs aimed at employees' well-being. Join Riverbed to help optimize digital experiences and drive success through innovative solutions.

Qualifications

• Experience in a pre-sales role, understanding enterprise sales cycles.
• Relevant knowledge of industry technologies and product offerings.
• Proven consultative skills from engineering engagements.

Responsibilities

• Serve as the technical expert in pre-sales activities.
• Collaborate with the Sales team on account plans.
• Identify requirements for resources from customer departments.
• Document customer requirements to create value-based proposals.
• Build relationships within the partner ecosystem.

Skills

Pre-sales experience

Consultative skills

Technical sales passion

Job description

Riverbed. Empower the Experience

Riverbed, the leader in AIOps for observability, helps organizations optimize their users’ experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed’s open and AI-powered observability platform and solutions optimize digital experiences and greatly improve IT efficiency. Riverbed also offers industry-leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of market-leading customers globally – including 95% of the FORTUNE 100 – we are empowering next-generation digital experiences. Learn more at riverbed.com

Position

Title: Solutions Engineer

Location: US - Texas or NorthEast

Technology Specialization: Unified Observability

Riverbed is looking to hire Solutions Engineers, to function in a highly technical pre‑sales environment, creating technical solutions to solve business problems for global enterprises.

What you will do

• Serve as the technical subject matter expert throughout the sales process. Owning and managing various pre‑sales activities – including technical presentations, demonstrations, and proof of concept projects.
• Collaborate with the Sales team, jointly owning the sales cycle and account plan.
• Help to drive deeper & wider into the account – identifying requirements for additional resources from other departments within the customer, customer alternatives (i.e., other means of handling their current requirements), and potential internal sponsors.
• Understand and document customer business & technical requirements and use them to create value‑based proposals, addressing business drivers & pain points – guiding the technical sales cycle towards a technical close & a business win.
• Build strong relationships with key contacts in the partner ecosystem. Work with Channel Sales team to build and strengthen relationships with partners; Oversee product and solutions training and enablement of the partner ecosystem so that they can be leveraged to help drive opportunities to technical close.

What makes you an ideal candidate

• Experience in a pre‑sales role, with a deep understanding of enterprise sales cycles and various selling strategies.
• Relevant competitive knowledge – i.e., industry, technologies and product offerings, evolving technologies, and threats.
• Proven consultative skills from prior performance engineering engagements in presales or professional services.
• Able to travel 20% - 40%
• Outgoing personality and passionate about technical sales and working with customers.

What we offer

Our employee benefits including flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives are some of the reasons why we have had great success in bringing in new talent. In addition, our global employee wellness programs are crafted to support the physical, emotional, and financial well‑being of our employees.

Benefits & Perks vary by Country.

About Riverbed

With a 20-year history of innovation, Riverbed is agile and proven—and we continue to disrupt the market with differentiated solutions that help customers deliver secure, seamless digital experiences and accelerate enterprise performance. We are relentlessly customer‑first: we listen, learn, and act with urgency to solve real problems and earn trust every day. We pair bold ideas with operational efficiency, simplifying how we work, focusing on what matters most, and delivering with quality and speed. Fueled by a will to win, we set ambitious goals, hold ourselves accountable, and raise the bar through measurable outcomes. At the center of it all are our people—bringing our best selves to work with a shared commitment to excellence, transparency, and open communication. We strive to be an inclusive, fair, and enjoyable workplace where respect and wellbeing are prioritized. We are committed to our people, partners, and customers while supporting the communities where we work and live. It’s the Power of WE that binds us together and drives high‑impact success.

Riverbed is an equal employment opportunity/Affirmative Action (EEO/AA) employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, physical disability (including HIV and AIDS), mental disability, medical condition, pregnancy or child birth (including breast feeding), sexual orientation, genetics, genetic information, marital status, veteran status or any other basis protected by and in accordance with applicable federal, state and local laws.