Solutions Consultant, Google Customer Solutions

Google; Chicago (IL); On-site; USD 110,000 - 157,000; Full time

Job summary

An established industry player is seeking a dedicated professional to enhance customer experiences across its advertising products. In this role, you'll leverage your project management skills to ensure high satisfaction for clients, addressing complex issues and collaborating with diverse teams. This position offers a unique opportunity to work at the forefront of advertising technology, driving strategic improvements and solutions that benefit customers globally. If you're passionate about problem-solving and customer advocacy, this role is perfect for you, offering a competitive salary and a chance to make a significant impact.

Benefits

Equity

Health Benefits

Flexible Working Hours

Professional Development Opportunities

Qualifications

• 5 years of experience in project management or client-facing roles.
• Ability to work flexible hours based on customer needs.

Responsibilities

• Own the end-to-end customer experience for a client portfolio.
• Collaborate with cross-functional teams to resolve complex issues.
• Analyze data to drive improvements and mentor partner teams.

Skills

Project Management

Client-Facing Role

Problem-Solving

Business Analysis

Technical Troubleshooting

Stakeholder Management

Education

Bachelor’s Degree

Tools

Google Ads

Job description

The application window will be open until at least April 28, 2025. This opportunity will remain online based on business needs which may be before or after the specified date.

Note: By applying to this position, you will have an opportunity to share your preferred working location from the following: Boulder, CO, USA; Chicago, IL, USA.

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience in a project/program management, consulting, or client-facing role.
• Ability to work flexible non-standard working hours in line with customer requirements.

Preferred qualifications:

• Experience in account/campaign management roles, technical troubleshooting, or customer support.
• Problem-solving experience to develop strategic perspectives on customer-focused solutions.
• Experience in business analysis to conduct analytics, develop dashboards, and make recommendations.
• Knowledge and experience using Google Ads or other online advertising solutions and the media landscape.
• Experience in managing and influencing stakeholders along with strong communication skills.
• A customer-first and empathetic mindset, and ability to own end-to-end experience and solutions.

About The Job

gTech Ads is responsible for all support, media, and technical services for customers across our entire ad products stack. We help our customers maximize their use of our ad and publisher products and guide them when they need assistance. Our services range from enabling better self-help and in-product support to providing support through interactions, account setup, ad campaign implementation, media solutions, and complex technical and measurement solutions, including consultative support for large customers. These solutions are tailored and scalable for millions of customers worldwide.

Based on the evolving needs of our ads customers, we collaborate with Sales, Product, and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance customer experience. As a cross-functional and global team, we ensure our customers receive the best return on investment with Google and trust us as a partner.

In this role, you'll identify opportunities to enhance the customer experience, address systemic issues, and work with Google experts across Product, Engineering, Sales, and Policy to develop scaled solutions leveraging data, analytics, and AI. You will advocate for the customer’s needs by collaborating across teams.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our trusted advisors support customers globally. Our solutions are rooted in technical skill, product expertise, and a thorough understanding of complex customer needs. Whether creating bespoke solutions or scalable tools, our goal is to ensure customers benefit fully from Google products.

To learn more about gTech, check out our video.

The US base salary range for this full-time position is $110,000-$157,000 + bonus + equity + benefits. Salary ranges depend on role, level, and location. Individual pay within the range is influenced by work location, skills, experience, and education. Your recruiter can provide specific details during the hiring process.

Please note that listed compensation reflects only the base salary and does not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Own the end-to-end customer experience for a client portfolio, resolving complex issues to ensure high satisfaction.
• Track engagement metrics (resolution time, satisfaction), identify areas for improvement, and implement enhancements.
• Collaborate with Google's advertiser, product, engineering, sales, and partner teams to foster strong relationships for effective problem-solving.
• Leverage deep product knowledge to troubleshoot technical challenges and lead strategic projects to refine products, processes, and policies.
• Analyze data to identify systemic issues, drive improvements across various domains, and mentor partner teams for client success.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We also consider qualified applicants regardless of criminal histories, in accordance with legal requirements. See Google's EEO Policy and EEO is the Law. If you require accommodations due to a disability or special need, please let us know by completing our Accommodations for Applicants form.