Solutions Consultant

Accurate Background; United States; Remote; USD 98,000 - 131,000; Full time

Job summary

Join a dynamic team at a fast-growing organization that values innovation and collaboration. As a Sr Specialist in Customer Solutions, you will play a key role in supporting global Sales and Account Management teams, driving operational standardization, and enhancing client experiences. Your expertise will help develop scalable solutions, penetrate new markets, and ensure customer satisfaction. This position offers ample growth opportunities in a fun, fast-paced environment, where your contributions will directly impact the success of every hire. If you're passionate about making a difference and thrive in a collaborative setting, this role is perfect for you.

Benefits

Medical Insurance

Dental Insurance

401k Plan

Growth Opportunities

Diversity Commitment

Qualifications

• Deep knowledge of Accurate Background’s systems and products.
• Strong relationship management and influencing skills.
• Ability to present complex technical information clearly.

Responsibilities

• Support Sales in closing complex global deals through technical demonstrations.
• Collaborate with Product Development to shape product roadmaps.
• Manage inbound tickets and requests as part of the solution team.

Skills

Salesforce

HR Technology Solutions

Problem-solving

Negotiation Skills

Excellent Communication Skills

Relationship Management

Education

Extensive Industry Experience

Six-Sigma Green Belt Certification

Tools

Salesforce

Zoom

Google Meet

Microsoft Office Suite

Jira

Confluence

Job description

When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.

The Sr Specialist, Customer Solutions will support the global Sales and Account Management teams on complex, enterprise opportunities, develop solutions that meet clients’ needs, drive operational standardization, provide demonstrations and subject matter expertise to accelerate the sales and onboarding process, and improve the overall client experience. This role will collaborate with Sales, Account Management, Onboarding, Marketing and Product Management to drive growth, ensure scale and increase customer satisfaction. The key focus will be supporting complex global enterprise prospects and clients and penetrating new industries/markets through demonstration support, discovery, subject matter expertise, and process walks.

Accurate Background is a fast-growing organization focused on providing employment background screenings and building trustful relationships with our clients. We continue to exceed expectations by offering innovative background check and credentialing products tailored for human resources, loss prevention, and security/legal professionals.

We offer a fun, fast-paced environment with ample growth opportunities. If interested, join our team!

Responsibilities (Duties)

• Support Sales & Account Management in closing complex, high-value global deals through technical demonstrations, discovery, Q&A, and process walks, acting as a subject matter expert.
• Assist in the RFP process by providing demonstrations and serving as a technical expert for RFP teams.
• Understand client needs and develop scalable, best-practice recommendations.
• Partner with Onboarding to ensure efficient account onboarding.
• Provide subject matter expertise and solutions support in client communications, addressing gaps post-Go-Live for successful transitions.
• Collaborate with Product Development to shape product roadmaps, close gaps, penetrate new markets, and win strategic deals; serve as SME on non-standard product requests.
• Act as a liaison between revenue and operations, supporting product & compliance issues.
• Work with marketing and sales enablement to update training materials and resources.
• Partner with Marketing to develop collateral for new industries/markets.
• Manage inbound tickets and requests as part of the solution team.
• Willingness to obtain Six-Sigma Green Belt certification to support client-facing process walks.

Qualifications (Requirements, Skills and Education)

• Deep knowledge of Accurate Background’s systems, products, and processes or extensive industry experience.
• Proficient in Salesforce.
• Experience with HR Technology Solutions, Applicant Tracking Systems, Web Conferencing (Zoom, Teams, Google Meet), and call technology (Gong).
• Proficiency in Microsoft Office Suite, Teams, and SharePoint.
• Working knowledge of Project Management tools like Jira, Confluence, Atlassian, Monday.com.
• Ability to understand and present complex technical information clearly.
• Strong relationship management, influencing, problem-solving, conflict resolution, and negotiation skills.
• Assertive, self-confident, and collaborative.
• Excellent communication skills, both written and verbal, with ability to manage executive presentations.
• HR Solution Sales experience and Challenger Sale familiarity are advantageous.

$98,200 - $131,000 a year

The annual base salary ranges from $98,200 to $131,000, varying based on experience and qualifications. The role may include performance-based bonuses, commissions, or other variable pay. Benefits include medical, dental, and 401k. Further details will be provided during the hiring process.

The Accurate Way:

We foster a fun, fast-paced environment with growth opportunities and a commitment to diversity. Our core values—Take Ownership, Be Open, Stay Curious, Work as One—guide our behavior and culture.

Take ownership. Be accountable, responsible, trustworthy, and committed to excellence.

Be open. Embrace new ideas, inclusivity, transparency, and respect.

Stay curious. Continuously ask questions, challenge norms, and seek growth and innovation.

Work as one. Collaborate to deliver the best customer and workplace experience, prioritizing our customers and employees.

About Accurate Background:

Our vision is to make every hire a success story. We provide comprehensive employment background screening and workforce monitoring, enabling smarter, unbiased hiring decisions quickly and securely.

We are an equal-opportunity employer committed to diversity. All qualified applicants will be considered without regard to legally protected characteristics.

We consider all qualified applicants, including those with criminal histories, in accordance with applicable laws.

Special Notice:

Beware of fraudulent job postings and offers falsely claiming to be from Accurate Background. Contact [e-mail] if you suspect fraud. Legitimate communication will come from "@accurate.com" emails, and we do not conduct interviews via text or email or ask for personal financial investments for employment.