Leader, Customer Solutions Engineering

Symbotic; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

An established industry player is seeking a Customer Solutions Engineering Leader to drive innovation in automation solutions. In this pivotal role, you will lead a high-performing team, ensuring alignment between technical designs and customer needs. Your extensive experience in supply chain solutions will be essential in fostering collaboration and delivering exceptional results. This position offers a unique opportunity to influence the future of warehouse automation and engage with executive audiences, making a significant impact on the industry. Join a community of innovators dedicated to transforming the supply chain landscape.

Qualifications

• 15+ years in supply chain solution engineering or automated materials handling.
• Expertise in managing complex projects and cross-functional teams.

Responsibilities

• Lead a team of customer solutions engineers to design automation solutions.
• Collaborate with sales to develop proposals and understand customer needs.

Skills

Leadership

Communication Skills

Supply Chain Experience

Problem-Solving Skills

Financial Analysis

Technical Presentation

Data Modeling

Education

BS/BA in Engineering

MBA or Master's in Engineering

Tools

AutoCAD

Microsoft Excel (PowerPivot)

SQL

Access

Job description

With its AI-powered robotic technology platform, Symbotic is transforming the movement of consumer goods through the supply chain. An intelligent software system coordinates advanced robots in a high-density, end-to-end solution—revolutionizing warehouse automation for greater efficiency, speed, and flexibility.

What we need

We are seeking an experienced Customer Solutions Engineering Leader to guide our solution design team within the Sales organization. In this role, you will oversee the strategic direction, execution, and leadership of the team responsible for designing and delivering customized automation solutions that align with customer needs. Your deep expertise in Symbotic’s systems will be crucial in aligning technical solutions with business objectives, ensuring excellent customer engagement, and fostering innovation in solution design. Strong leadership, communication skills, supply chain experience, and the ability to succeed in a fast-paced environment are essential for this executive-level role.

What you’ll do

1. Build, scale, and lead a high-performing team of customer solutions engineers, fostering a culture of collaboration, accountability, and innovation.
2. Recruit, onboard, train, coach, and mentor team members to ensure technical excellence and professional growth.
3. Strategically plan workloads across the team to balance priorities and meet customer deadlines.
4. Establish clear performance metrics and standards to drive quality, accuracy, and adherence to Symbotic’s design principles.
5. Lead the development of innovative solution configurations that integrate Symbotic systems into customer facilities while addressing their unique business challenges.
6. Collaborate with designers to produce comprehensive warehouse and other customer site layouts using AutoCAD and other tools.
7. Partner with Systems Engineering to define processes and develop advanced modeling solutions to enhance system performance.
8. Translate business needs into specific hardware, software, or system-level recommendations to strengthen Symbotic’s value proposition.
9. Act as the primary technical advisor during sales calls, confidently presenting complex concepts to executive audiences.
10. Capture customer requirements and convert them into actionable insights for product management to inform market requirements.
11. Work closely with the Sales team to develop proposals, including configurations and pricing strategies aligned with customer needs.
12. Build strong relationships with customers by understanding their operational processes, motivations for automation, and long-term goals.
13. Oversee data modeling efforts using tools like Microsoft Excel (including PowerPivot), SQL databases, Access, and others to size and specify automation equipment.
14. Conduct financial analyses to support business case development and evaluate cost/benefit tradeoffs for solutions.
15. Develop automation modeling tools to streamline solution design and deliver actionable customer insights.
16. Participate in sales calls to address technical questions about Symbotic’s solutions.
17. Create clear, concise executive communications and presentations for internal and external stakeholders.
18. Represent Symbotic at industry events and customer meetings as a thought leader in automation solutions.
19. Foster a professional team environment and collaborate effectively across engineering teams.

What you’ll need

• BS/BA in engineering, operations research, science, or business; MBA or Master’s in Engineering preferred.
• Minimum 15 years of relevant experience in supply chain solution engineering or related fields within automated materials handling.
• Proven success managing complex projects and proposals in the automated materials handling industry.
• Leadership experience managing cross-functional teams at an executive level; direct leadership experience preferred.
• Expertise in financial analysis, business case development, and sales proposal creation.
• Advanced data modeling skills using Microsoft Excel (PowerPivot), SQL, Access; programming skills are a plus.
• Exceptional presentation skills with confidence in engaging large executive audiences.
• Ability to articulate technical designs clearly and collaborate across diverse engineering teams.
• Strong problem-solving skills and critical thinking under tight deadlines.
• Proactive approach to innovation and adaptability to changing customer needs.
• Up to 25% travel; valid driver’s license required.

About Symbotic

Symbotic is a leader in automation technology, reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. We transform warehouses into strategic assets for leading retail, wholesale, and food & beverage companies. Our next-generation technology, high-density storage, and machine learning address complex distribution challenges, enabling faster, more accurate, and efficient movement of goods. For more information, visit www.symbotic.com.

We are a community of innovators, collaborators, and pioneers who value diversity and unique perspectives, which make us stronger and smarter. We are committed to being an equal opportunity employer and do not discriminate based on race, color, ethnicity, religion, sex, national origin, sexual orientation, age, disability, or veteran status.