Implementation Manager

Vaco by Highspring; San Francisco (CA); Hybrid; USD 110,000 - 140,000; Full time

Job summary

Vaco by Highspring seeks an Implementations Manager to lead customer onboarding and implementations from kickoff to go-live. The role blends accounting expertise, technical configuration, and project leadership to modernize financial close processes.

The candidate will manage ERP integrations, data migrations, and cross-functional collaboration with Product and Engineering, while mentoring junior team members in a fast-paced, client-facing environment.

Qualifications

• 5+ years of accounting experience, including ownership of month-end close or technical accounting processes; CPA preferred.
• Experience leading complex, multi-stakeholder projects, preferably involving software implementations, systems migrations, or process transformation.
• Strong knowledge of ERP systems, financial integrations, and how accounting data moves between business applications.
• Excellent customer-facing communication, problem-solving, and project management skills.
• Ability to translate accounting requirements into scalable technical solutions while managing multiple implementations in a fast-paced environment.

Responsibilities

• Lead a portfolio of customer implementations from initial kickoff through configuration, training, go-live, and transition to Customer Success.
• Develop project plans, milestones, responsibilities, and timelines while proactively addressing risks and delays.
• Analyze customers' accounting processes and recommend improvements to close, reconciliation, reporting, and financial workflows.
• Configure platform functionality and troubleshoot integrations with ERP and other financial systems.
• Guide customers through data migrations, system integrations, testing, and adoption activities.
• Train accounting teams and finance leaders on product capabilities, implementation best practices, and updated workflows.
• Partner with Product and Engineering teams to resolve technical issues and communicate customer requirements.
• Maintain clear project documentation and ensure completed implementations meet defined adoption and handoff standards.
• Develop reusable implementation templates, playbooks, training resources, and automation tools.
• Support and mentor junior implementation team members as the organization grows.

Skills

Project leadership

Customer-facing

Accounting knowledge

ERP integrations

Problem solving

Education

CPA certification

Tools

ERP systems

Job description

Implementations Manager

Our client, a financial technology software company, is seeking an Implementations Manager to lead customer onboarding and implementation projects from kickoff through go-live.

Location:

This role is primarily in-office with flexibility and may be based in either San Francisco or New York City. Some customer travel may be required for implementations and training.

Job Description:

This client-facing role will combine accounting expertise, technical configuration, project leadership, and user training to help customers modernize their financial close processes. The ideal candidate is an experienced accounting professional who understands financial systems, enjoys improving workflows, and is interested in transitioning into a technology-focused implementation role.

Responsibilities:

• Lead a portfolio of customer implementations from initial kickoff through configuration, training, go-live, and transition to Customer Success


• Develop project plans, milestones, responsibilities, and timelines while proactively addressing risks and delays


• Analyze customers' accounting processes and recommend improvements to close, reconciliation, reporting, and financial workflows


• Configure platform functionality and troubleshoot integrations with ERP and other financial systems


• Guide customers through data migrations, system integrations, testing, and adoption activities


• Train accounting teams and finance leaders on product capabilities, implementation best practices, and updated workflows


• Partner with Product and Engineering teams to resolve technical issues and communicate customer requirements


• Maintain clear project documentation and ensure completed implementations meet defined adoption and handoff standards


• Develop reusable implementation templates, playbooks, training resources, and automation tools


• Support and mentor junior implementation team members as the organization grows

Requirements:

• 5+ years of accounting experience, including ownership of month-end close or technical accounting processes; CPA preferred


• Experience leading complex, multi-stakeholder projects, preferably involving software implementations, systems migrations, or process transformation


• Strong knowledge of ERP systems, financial integrations, and how accounting data moves between business applications


• Excellent customer-facing communication, problem-solving, and project management skills


• Ability to translate accounting requirements into scalable technical solutions while managing multiple implementations in a fast-paced environment

Compensation

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors, including but not limited to:

• The individual's skill sets, experience, and training;


• Licensure and certifications;


• Office location and other geographic considerations;


• Other business and organizational needs.

With that said, as required by local law in geographies that require salary range disclosure, Vaco by Highspring notes that the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401

By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions.

Equal Opportunity Notice

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries (\"we,\" \"our,\" or \"Vaco by Highspring\") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact [e-mail].

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

Representation Notice

By submitting to this position, agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. Lastly, you agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

For residents of Ontario, Canada only: to the extent the position for employment is not with Highspring or not otherwise noted as vacant above, candidate should be informed that this role is to replace a presently employed person at Vaco by Highspring's client.

Privacy Notice

Vaco by Highspring respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.


• Virginia residents may access our state specific policies here.


• Residents of all other states may access our policies here.


• Canadian residents may access our policies in English here and in French here.


• Residents of countries governed by GDPR and UK GDPR may access our policies here.

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screens, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

the individual's skill sets, experience and training;

licensure and certification requirements;

office location and other geographic considerations; and

other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).