Solutions architect – ServiceNow

Abbott Laboratories; Green Oaks (IL); On-site; USD 111,000 - 223,000; Full time

Job summary

An established industry player is seeking a Solutions Architect for ServiceNow to lead the strategic implementation and management of the Configuration Management Database (CMDB) and Common Service Data Model (CSDM). In this pivotal role, you will ensure data integrity, lead a dedicated team, and collaborate with stakeholders to align IT services with organizational needs. This opportunity offers a chance to make a significant impact in a globally recognized healthcare company that values innovation and diversity. Join a team where your contributions will shape the future of healthcare technology and make a difference in people's lives.

Benefits

Free medical coverage

Retirement savings plan

Tuition reimbursement

Student debt program

Flexible work environment

Qualifications

• 10+ years of IT experience with a focus on project management.
• Strong understanding of ITIL framework and ITSM processes.

Responsibilities

• Oversee the strategic planning and management of the ServiceNow CMDB.
• Ensure data integrity and quality assurance within the CMDB.

Skills

IT Service Management (ITSM)

Data Governance

Team Leadership

Stakeholder Collaboration

Process Improvement

ServiceNow CMDB

ITIL Framework

Communication Skills

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Business Administration

Tools

ServiceNow

Job description

Solutions architect – ServiceNow page is loaded

Solutions architect – ServiceNow

Apply locations United States - Illinois - Abbott Park, United States - Minnesota - St. Paul, United States - Ohio - Columbus, United States - California - Sylmar, United States - Texas - Irving

time type Full time

posted on Posted Yesterday

job requisition id 31115990

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health investment plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

The Solutions architect – ServiceNow is responsible for overseeing the strategic planning, implementation, and management of the ServiceNow Configuration Management Database (CMDB) and Common Service Data Model (CSDM). This role requires a deep understanding of IT Service Management (ITSM) processes, data governance, and the ability to drive cross-functional collaboration to ensure the CMDB and CSDM strategy are effectively integrated and utilized across the organization.

Main Responsibilities

• Data Integrity and Quality Assurance (25%) : Ensure the accuracy and consistency of data within the CMDB/CSDM.
• Team Leadership (20%) : Lead and mentor a team of CMDB managers and administrators.
• Service Dependency Management (15%) : Define and manage service dependencies and relationships.
• Strategy Development and Execution (15%) : Develop and execute a comprehensive strategy for the implementation and management of CMDB/CSDM.
• Stakeholder Collaboration (10%) : Collaborate with IT and business stakeholders to align CMDB/CSDM with organizational needs.
• Governance and Policy Enforcement (10%) : Enforce governance policies and procedures to ensure compliance and data integrity.
• Process Improvement (5%) : Identify and implement improvements to CMDB/CSDM processes.
• Industry Trends and Advancements (5%) : Stay current with industry trends and advancements in CMDB and CSDM evolution, incorporating relevant updates into the organization’s strategy.

Decision Making Authority

• The candidate will lead the CMDB/CSDM strategy for ServiceNow.
• The candidate will lead an operations team consisting of a CMDB manager, administrators, and analysts.
• The candidate will organize the program portfolio of CMDB/CSDM-related activities, strategic initiatives, and project dependencies.
• Approve changes to CMDB/CSDM processes and data models.
• Make decisions on tool configurations and customizations.
• Authorize data quality and integrity initiatives.

Financial Accountability

• Ensure cost-effective use of resources and tools.

Key Accountability Deliverables

• Lead CMDB/CSDM strategy for ServiceNow.
• Effective team performance and development.
• Successful implementation of process improvements.
• High stakeholder satisfaction with CMDB/CSDM services.
• Enhanced functionality and value of the CMDB and CSDM.

Experience and Education

Minimum Education:

• Bachelor’s degree in computer science, Business Administration, or another discipline relevant to the healthcare industry.

Experience:

• 10+ years of experience within IT, with a demonstrated understanding of IT project and application management and strategies in a quality and regulated environment.
• Extensive experience with ServiceNow CMDB and CSDM, including design, configuration, and deployment.
• Proven success in presenting complex information to senior leaders in an organization.
• Ability to develop and forge strong relationships and build consensus among competing stakeholders, and the ability to interact and conduct strategic discussions with multiple infrastructure support leaders, business process teams, and IT stakeholders.
• Strong work ethic and passion for driving results.
• Strong understanding of ITIL framework and ITSM processes.

Preferred Skills:

• Enterprise understanding of ServiceNow is preferred.
• Knowledge of quality processes/validation processes.
• SDLC knowledge.
• Excellent written and verbal communication skills.

Apply Now

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

The base pay for this position is

$111,300.00 – $222,700.00

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Information Risk & Quality Assurance

DIVISION:

BTS Business Technology Services

LOCATION:

United States > Abbott Park : AP14/A/B

ADDITIONAL LOCATIONS:

United States > Minnesota > St. Paul > Lillehei : One Lillehei Plaza

WORK SHIFT:

Standard

TRAVEL:

Yes, 15 % of the Time

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

About Us

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.

The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges.

We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.