Solutions Architect Manager / Solution Consultant Manager

TP; United States; Remote; USD 160,000 - 210,000; Full time

Job summary

TP is seeking a Solutions Architect Manager to bridge client business challenges with our BPO and A/SaaS portfolio. You will guide the pre-sales engineering team to design, architect, and present value-rich proposals that translate features into measurable outcomes for CX and operations.

You will lead strategic design discussions, develop ROI/NPV analyses, and oversee responses to major RFPs, ensuring security and compliance are embedded in every proposal.

Responsibilities

• Lead strategic solution design and deep-dive sessions with C-level stakeholders to uncover CX and operational gaps.

Job description

Solutions Architect Manager / Solution Consultant Manager

Overview

The Solution Consultant Manager acts as the strategic bridge between complex client business challenges and the company’s integrated portfolio of BPO, Contact Center and different As a Service solution. Reporting to the VP of Sales and Transformation, this leadership role is responsible for leading the pre-sales engineering team to design, architect, and present high-impact value propositions. The Manager ensures that every technical and operational proposal is not just feasible.

Key Responsibilities and Accountabilities

• Is responsible of the Strategic Solution Design, leading technical deep-dive discovery sessions with C-level stakeholders to uncover latent pain points in their CX and operational workflows.
• Create the Value Engineering, translating complex requirements that integrate SaaS platforms (AI, Omni-channel, Analytics) with BPO/Contact Center operational capabilities and structures (agents, staffing, training, quality) to provide a "turnkey" and tangible business outcomes into solution (e.g., reducing AHT, increasing CSAT, or optimizing OpEx).
• Develop and implement a methodology to quantify the Business Value (ROI, TCO, NPV) of the proposed solution, ensuring the pitch moves from "features" to "financial outcomes."
• Conduct high-level "Whiteboarding" sessions with client stakeholders to map their current state vs. future state, identifying gaps in technology and human performance.
• Prepare, oversee and lead the technical response for major RFPs, ensuring that all security, compliance solutions and functional requirements are met with innovative approaches.

At TP México, consistent with our diversity and inclusion policy, we guarantee that our Talent Attraction process is free of discrimination based on conditions such as biological sex, sexual orientation, gender identity and expression, ethnic origin, nationality, age, civil status, social condition, health status, religious beliefs, political doctrine, disability or any other protected by law, will not be an adverse reason to advance your career with us and if you decide to share this information it will be treated confidentially.

At TP we celebrate and value diversity