CX Business Architect - REMOTE

PTP; Austin (TX); Remote; USD 120,000 - 150,000; Full time

Job summary

A fast-growing system integrator is seeking a CX Business Architect to design and deliver customer experience solutions. The ideal candidate will possess significant consulting experience, particularly in contact centers, and will be responsible for optimizing delivery processes by partnering closely with clients. Join an innovative team that values creativity and commitment in a collaborative work environment.

Benefits

Competitive salary

Excellent benefits

Collaborative work environment

Flexible work culture

Qualifications

• 10+ years of business consulting experience.
• 5+ years on large-scale IVR projects.
• Ability to develop business strategies.

Responsibilities

• Provide thought leadership to develop innovative business solutions.
• Lead business requirements sessions with client staff.
• Own and drive the completion of project deliverables.

Skills

Analytical skills

Communication skills

Presentation skills

Job description

PTP is a fast-growing system integrator that offers strategic customer experience (CX) solutions to our clients. We are looking for a CX Business Architect to help us design, test, and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP, we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, enthusiastic, and committed professionals who strive to be the best at what they do.

Responsibilities

• Provide thought leadership to develop innovative business solutions for our clients
• Identify and pursue longer term initiatives that help maintain and grow accounts
• Prioritize features for major initiatives when planning releases
• Refine features in the backlog to clearly define requirements, benefits, and priorities
• Optimize delivery processes and methodologies to enhance efficiency and results
• Lead business requirements sessions with client staff
• Contribute as a member of delivery teams for business case development, design and testing
• Assist in mapping requirements to designs, maintaining traceability through the process
• Support the management of client expectations through day-to-day interactions with clients
• Guide client understanding of proposed solutions and the business value they will bring
• Own and drive the completion of project deliverables
• Develop, maintain and grow client relationships

Requirements

• 10+ years of business consulting experience on contact center, self service, and CX projects
• 5+ years on large-scale IVR projects
• Ability to develop business strategies based on analytical skills and business knowledge
• Experience working in large, complex client environments
• Excellent written and oral communication skills
• Excellent presentation skills

Salary is DOE and is extremely competitive. We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.