Solutions Architect, Managed Services Presales

AHEAD; Sacramento (CA); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k)

Paid holidays

Paid time off

Parental and caregiver leave

Job summary

AHEAD is seeking a Specialist Solutions Engineer to lead presales engagements for its Managed Services team. You will design, scope, and position outcomes-based solutions across infrastructure, cloud, Microsoft, networking, security, and observability.

In this role you will collaborate with clients, account teams, and service delivery to translate requirements into service scope, pricing, and onboarding plans, ensuring a clean handoff into Day 2 operations.

Qualifications

• 5+ years in roles selling, designing, or supporting enterprise infrastructure or managed services.
• Strong communication, documentation, and customer-facing skills.
• Experience in presales and proposal development for managed services.

Responsibilities

• Engage with customers to understand business challenges and desired outcomes for managed services engagements.
• Lead discovery and scoping conversations across infrastructure, cloud, Microsoft, networking, and security domains.
• Design integrated, outcomes-based support models with 24x7 monitoring and service workflows.

Skills

Presales expertise

Customer-facing communication

Stakeholder collaboration

Problem solving

Solution design

Pricing & proposals

Education

10+ years IT experience

5+ years in Solutions Engineering/Engineer

Vendor certifications preferred

Job description

AHEAD is seeking a Specialist Solutions Engineer to lead presales engagements for its Managed Services team. You will design, scope, and position outcomes-based solutions across infrastructure, cloud, Microsoft, networking, security, and observability.

In this role you will collaborate with clients, account teams, and service delivery to translate requirements into service scope, pricing, and onboarding plans, ensuring a clean handoff into Day 2 operations.