Senior ServiceNow Architect

Euclid Innovations; North Brunswick Township (NJ); On-site; USD 123,984 - 137,760; Full time

Job summary

An established industry player is on the lookout for a skilled ServiceNow Architect to lead innovative solutions in complex implementations. This is a fantastic opportunity to leverage your 10+ years of hands-on experience, focusing on CMDB and core ServiceNow modules like ITSM, ITOM, and ITAM. You will be responsible for overseeing CMDB management, implementing service mapping strategies, and developing custom solutions to optimize performance. Join a dynamic team where your expertise will shape the future of IT service management and drive impactful changes in a collaborative environment.

Qualifications

• 10+ years of hands-on experience with ServiceNow, specializing in CMDB and core modules.
• Strong expertise in integrations, automation, and custom development.

Responsibilities

• Oversee CMDB framework design and optimization for accurate service relationships.
• Implement Service Mapping strategies and optimize platform performance.

Skills

ServiceNow

CMDB Management

Custom Development

Integrations

Automation

ITSM

ITOM

ITAM

Problem-solving

Agile methodologies

Education

Certified ServiceNow Architect or Developer

Tools

REST APIs

SOAP APIs

ServiceNow Discovery

Service Mapping

Job description

This range is provided by Euclid Innovations. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$90.00/hr - $100.00/hr

Job Title

ServiceNow Architect (Hands-On Experience)

Location

Charlotte, NC / Dallas, TX / North Brunswick, NJ - 3 days/Week onsite

Contract Duration

12+ months

Role Overview:

We are seeking a highly skilled ServiceNow Architect with a minimum of 10+ years of hands-on experience, specializing in CMDB and core ServiceNow modules including ITSM, ITOM, and ITAM. The ideal candidate should have deep expertise in custom development, integrations, automation, and platform tooling while providing innovative solutions to complex ServiceNow implementations.

Key Responsibilities:

• CMDB Management: Oversee the design, development, and optimization of the CMDB framework, ensuring accurate service relationships and dependencies.
• Discovery & Integration: Configure and optimize ServiceNow Discovery, MID Servers, and integrations with external systems.
• Service Mapping: Implement and enhance Service Mapping strategies to provide visibility into business services and dependencies.
• Custom Development: Develop ServiceNow core modules (ITSM, ITOM, ITAM) including scripting, business rules, workflows, and UI components.
• Service Catalog Management: Hands-on experience with Service Catalog development and customization, including complex workflows.
• Solution Design: Architect and implement scalable solutions to address complex ServiceNow challenges, including automation for large-scale data management.
• Performance Optimization: Work with large datasets, optimize platform performance, and automate service log analysis for issue detection.

Technical Expertise:

• Custom Development & Platform Tooling: Deep understanding of custom scripts, automation, and UI Builder.
• Discovery & Service Mapping: Strong experience with ServiceNow Discovery, MID Servers, and Service Mapping configurations.
• Integrations: Experience integrating ServiceNow with external tools using REST, SOAP APIs, and Web Services.
• Data Management: Solid understanding of CI Classes, CI Relationships, CMDB Health, Normalization, and Data Reconciliation.
• ITSM/ITIL Knowledge: Familiarity with ITIL best practices related to Configuration, Change, and Incident Management.
• SAM, HAM, HRSD Relationship: Understanding of Software Asset Management (SAM), Hardware Asset Management (HAM), and HR Service Delivery (HRSD) relationships within ServiceNow.
• Reporting & Dashboards: Ability to create CMDB reports, dashboards, and data analytics for tracking compliance and trends.
• Automation & AI Integration: Expertise in implementing automation solutions for large datasets, Service Catalog Importers, and log analysis.

Preferred Qualifications:

• Certified ServiceNow Architect or Developer (CIS, CSA, CAD, or equivalent).
• Experience in large-scale ServiceNow implementations with millions of records.
• Strong problem-solving and solution design skills, especially in complex Service Catalog implementations.
• Ability to work in Agile environments and collaborate across teams.

Seniority Level

Director

Employment Type

Contract

Job Function

Information Technology

Industries

Banking